Service Advisor at AutoNation

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

So what do you say? Are you ready to be part of something big?

As an Experienced Service Advisor, you'll join a nationwide team servicing 20,000 cars daily and fostering customer loyalty. Using your communication skills and automotive knowledge, you'll leverage cutting-edge technology to identify selling opportunities and keep drivers safe.

In our state-of-the-art service departments, you'll bridge the gap between Service Technicians and customers, actively engaging in the service lane. AutoNation relies on you to explain Service Technician recommendations clearly and suggest up-sell opportunities to ensure vehicle safety.

Daily Responsibilities

• Appointment Management: Set, confirm, and prepare for customer appointments.
• Sales Goals: Meet or exceed targeted sales goals and customer satisfaction index.
• Customer Interaction: Greet customers warmly upon arrival.
• Vehicle Assessment: Determine vehicle needs through customer information, walk-arounds, inspections, and test drives.
• Consultative Selling: Assist customers in planning for ongoing vehicle maintenance.
• Repair Orders: Produce transparent repair orders, including cost and time estimates.
• Communication: Maintain frequent communication with technicians and parts associates.
• Customer Follow-Up: Update customers on their vehicle status.
• Satisfaction Assurance: Follow up with customers to ensure satisfaction.
• Product Knowledge: Gain superior product knowledge to assist customers effectively.
• Exceptional Experience: Provide an exceptional customer experience to drive loyalty.

Job Requirements

• Education: High school diploma or equivalent.
• Customer Experience: Proven ability to deliver an exceptional customer experience.
• Goal Achievement: Ability to set and achieve targeted goals.
• Sales Experience: Prior sales experience is preferred but not required.
• Skills: Demonstrated communication, consultative, interpersonal, and organizational skills.
• Follow-Up: Willingness to follow up with customers.
• Technology: Experience and desire to work with technology.
• Driver’s License: Valid in-state driver’s license and an acceptable, safe driving record.

Keywords

• Car Manufacturers: Toyota, Ford, Honda, Chevrolet, BMW, Mercedes-Benz, Audi, Volkswagen, Nissan, Hyundai, Kia, Subaru, Mazda, Mitsubishi, Lexus, Infiniti, Acura, Tesla, Volvo, Jaguar, Land Rover, Porsche, Ferrari, Lamborghini, Maserati, Alfa Romeo, Fiat, Peugeot, Citroën, Renault, Bugatti, Rolls-Royce, Bentley, Aston Martin, McLaren, Mini, Saab, Skoda, SEAT, Opel, Vauxhall, Dacia, Lada, Geely, BYD, Great Wall, Chery, Tata, Mahindra, Proton, Perodua, SsangYong, Genesis, Daewoo, Holden, Isuzu, Suzuki, Daihatsu, Hino, Scania, MAN, Iveco, Foton, Dongfeng, FAW, GAC, Roewe, Nio, Xpeng, Rivian, Lucid Motors, Fisker, Polestar, Koenigsegg, Pagani, Rimac, Spyker, TVR, and more.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.