Service Advisor - Kayser Janesville Chevrolet Buick GMC

$45-$55K Annually

Do you always put your customer first? Are you a person who is steady, dependable and team focused? A person who is a process minded problem solver? Are you able to execute job consistently and precisely? Do you like being well-compensated for your efforts? If the answer is yes, we have a career opportunity for you.

It is the people of Bob Clapper Automotive that make a difference in the buying and ownership experience. We are very proud of our entire employee team. We firmly believe there is no better parts, sales, service or support staff in the industry. Our employees are responsible for the satisfaction of our customers and, ultimately, the success of the company.

What We Offer

• Industry Leading Pay with no salary cap - the more you sell, the more you earn!
• Monthly bonuses and spiffs are plentiful
• Highly productive shop with tenured, team orientated staff
• Competitive and motivating team environment
• Dedicated, supportive leadership team
• Full medical, dental and vision benefit package
• 401K with employer match
• Life insurance
• Disability
• Flex spending account
• Vehicle and parts discount program
• Company profit sharing plan
• Paid manufacturer training

Responsibilities

• Greets customers promptly and professionally
• Obtains current customer and vehicle information
• Clearly enters all vehicle symptoms as described by the customer into the company dealer management system (DMS)
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts repairs
• Recommend needed repairs as found from vehicle inspection report and technicians findings
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Complete manufacturer training by established deadlines

Qualifications

• One year experience in a service advisory role preferred, but we are willing to train the right candidate
• Knowledge of automobiles a plus
• Positive attitude
• High volume mentality
• CSI focused
• Dealertrack DMS experience a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws