Service Advisor / Inside Customer Service Rep from System One

Service Advisor / Inside Customer Service

Job Information:

• Contract to hire, located in Parlin, NJ
• We distribute replacement parts.  Our parts are customize rubber belts, straps and harnesses used on industrial machinery and equipment.
• Schedule/hours: Monday - Friday, 8:00 AM - 4:30 PM.
• Paying $24 - $25 per hour (based on experience)

Service Advisor / Inside Customer Service Responsibilities:

• Learns product line, becomes familiar with different lines of rubber product and associated accessories, lubricants, etc. 
• Works closely with new customers, learns and understands their equipment, issue and problem.  Develops and sells a solution.
• Handles sale inquiries through internet, email, and phone inquiries, some walk-in customers. Many orders are repeat business.
• Develops and maintains a deep understanding of our product line.
• Updates and manages the company website, including posting pictures of items on sale and other updates.
• Delivers customers orders to Warehouse Associates/Manufacturing Technicians for fulfillment and explains orders to co-workers based on customer interactions / knowledge
• Provide customer support by troubleshooting and resolving issues.
• Build and maintain strong relationships with customers.
• Assist in inventory management.
• Perform administrative tasks, as needed.

Service Advisor / Inside Customer Service Job Requirements:

• High school diploma or equivalent is required. 
• Experience in any of the following areas is preferred: Rubber products, General Industrial Supplies, Bearings, Industrial Belts, Inventory Control.
• Proficiency in computer skills including ERP management and MS Office: Word, Excel, Outlook, etc.
• For more information please call or text Chad during normal business hours: 732-228-8980. We are only considering those with prior industrial parts sales, account management or customer service experience.

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