Service Advisor - Advantage Chevrolet of Hodgkins

Advantage Chevrolet is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks! If you are looking for an opportunity with excellent career growth then join our team and help us grow to the next level! Excellent opportunity for an experienced professional for a busy facility. 

What We Offer:

• Medical, dental, vision insurance
• Weekly salary and monthly commission
• Vacation/holiday pay – when eligible
• Opportunities for advancement
• Ongoing professional development and company training

Responsibilities

• Greets customers promptly
• Obtains customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Minimum 2 years experience in a service advisor role
• GM experience including MPVI emphasis
• High volume mentality and multitasking skills
• CSI focused
• Explains all completed work and charges to customers