Service Advisor (Hemet) - Gosch Chevrolet
Hemet, CA
About the Job
Gosch Chevrolet currently has an opportunity for a Service Advisor.
We are a family-owned and operated business.
We offer a family-friendly work atmosphere and offer our employees benefits that our competitors can't match.
We want people who are looking for a career and not just a job!
Customer service focus – greeting customers, fulfilling needs, fostering a positive friendly environment and loyal customer base.
Qualifications and Skills:
- Proven sales track record in a retail environment
- 5 years of experience
- Strong telephone skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs
- Solid understanding of the automotive service industry – mechanical knowledge
- Dependable Transportation
- Verifiable Work History
- High School Diploma or equivalent. A Degree is a plus!
Automotive Service Writer Advisor Job Duties:
- Ascertains automotive problems and services by listening to customers' descriptions of symptoms; clarifying descriptions of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; and explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; and reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Keywords: Advisor, Adviser, Service, Automotive, Consultant, ASM, Writer
Job Type: Full-time
Experience:
- •Service Advisor/Writer: 5 year
- High school or equivalent
- Driver's License
Commission-based position with an opportunity to make 4-10k a month!
Source : Gosch Chevrolet