Service Advisor - Karl Malone CDJR Heber

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression.  Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company. 

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities 

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements 

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology. 
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales 
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Welcome to Karl Malone Chrysler Dodge Jeep Ram!
As one of the largest Chrysler dealerships in the area, we are proud to also offer a vast selection of new Dodge, Jeep, and Ram models, all with our Pure Country Price, to customers from Heber City, UT. We treat the needs of each individual customer with the utmost concern and we have a continued commitment to every guest that visits us. Not only do we offer a huge selection of quality vehicles but we go the extra mile to make sure your car buying experience is quick and hassle-free! You can trust that Karl Malone Chrysler Dodge Jeep Ram will find you the car, truck, SUV, or van you choose with professionalism and attention to your needs. We look forward to continuing to build on a tradition of success and serving our customers throughout Park City, Salt Lake City and Provo, UT.
From new and used Chrysler, Dodge, Jeep, and Ram models to auto loans, and OEM parts, Karl Malone Chrysler Dodge Jeep Ram is the one and only full-service dealership you need! Whether you need a vehicle repair, financial assistance, a new car or anything else, our friendly and knowledgeable staff will point you in the right direction. Visit us today at 255 South Main, Heber City, UT 84032. We look forward to seeing our customers from Park City, Salt Lake City and Provo, UT!

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