Service Advisor - Holman Enterprises, Inc.

Job Duties

• Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
• Performs opening and closing responsibilities
• Schedules appointments, answers phones and collects funds for services performed
• Predicts the time needed for completion and stays in constant communication with the customer during the repair process
• Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
• Sell needed maintenance services and related parts to customers
• Identify customer requests
• Conduct a complete vehicle walk around
• Present multi-point inspection results to customers
• Recommend needed maintenance services and related parts
• Conduct a detailed active delivery of each vehicle
• Make appropriate prospecting and follow-up contacts with owners
• Provide outstanding customer service in accordance with dealership policies
• Write complete, accurate repair orders in accordance with dealership and manufacturer policies
• Provides estimated cost analysis of automotive repairs and routine maintenance.
• Provide in-depth information on original equipment manufacturer (OEM) part options
• Perform all other duties and special projects as assigned.

Education and/or Training:

• High school diploma or general education degree (GED)
• Intermediate skills in CDK or Reynolds and Reynolds software

Relevant Work Experience:

• 1 year experience working in a service advisor or express service advisor capacity

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