Service Advisor - Atlantic Auto Group

Job Description

Professional Service Advisor with strong customer satisfaction skills needed to join our team.  We have more customers than our service department can handle and need help immediately. 

Have you been looking for a home at a dealership that values you as a professional? Come join a stable and growing team. We offer competitive pay and benefits and opportunities to grow with us, as well as excellent working conditions. 

We want our Service Advisors to fully understand the sales process involved with advising service customers about how to properly repair and maintain their cars.  He or she must have an outgoing personality with expertise in developing relationships and trust and must be able to provide excellent CSI scores. Bi-Lingual in Spanish is a Plus!! Candidates must have a valid and clean NY driver’s license and must be able to pass a drug test and background check.

The Basics –

• Greet all Service Drive Customers promptly
• Quickly and accurately obtain all customer and vehicle information
• Clearly complete a Service Drive Walk Around and note all symptoms as well as all noticeable maintenance
• Recommend to customers both required and recommended maintenance
• Prepare a clear and accurate estimate for the customer with accurate timelines for completion
• Monitor the progress of repairs and inform the customer of additional vehicle needs as required
• Follow up with the customer on the progress of repairs
• Verify the final invoice and inform the customer of all repairs completed

Essential Duties -

Communicate effectively with our customers via phone, internet, or text. Check email frequently and respond to customer inquiries immediately. Maintain great CSI. Set appointments for our customers and properly outline timelines for repair. Study, learn, and maintain knowledge of our product line (We will train you!). Learn and maintain a thorough knowledge of dealership policies, products, and procedures. Establish personal goals that are consistent with the productivity requirements of the dealership. Maintain a professional appearance.

Qualifications -

• Language Skills Ability: Read, write, and understand short correspondence with our management and employees. Read and interpret safety rules, guidelines, and general business operating instructions as outlined by the dealership. Read, type, and understand proper grammar in written/typed communication.
• Mathematical Skills Ability: Add, Subtract, Multiply, and Divide so that you can understand, interpret and communicate Repair Orders and Manufacturer Warranty Programs. Calculate discounts and required pricing as outlined by the manufacturers.
• Reasoning Ability: Apply a common sense understanding to carry out instructions furnished verbally, in writing, or via electronic communication. Solve practical problems and come up with solutions to the simple challenges that occur in life. You must have and maintain a great attitude to be successful in this position.

Do people tell you that you are optimistic, always thinking about the positives and finding the good in all things? Your attitude is one of the keys to your success in the Automotive Industry. If you complain a lot, please do not apply.

Certifications - Must have and maintain an in-state Driver’s License in good standing.

Job Type: Full-time

Anticipated Salary: $60,000 - $125,000 per year depending on skill and effort

We offer:

• An excellent bonus structure 
• Unlimited income potential-  Pay plans are based on salary PLUS commission
• Great working conditions
• Medical, Dental, & Vision (after 90 days of employment)
• 401(k)
• Paid vacation
• Employee Assistance through NextGen EAP
• Employee discount and rewards programs 
• Discounted vehicle purchases

We want to hire only the best, so you must pass a drug test and a background check.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.