Service Advisor - Professional Alternatives

Service Advisor (Insulation Equipment)

Exciting opportunity to join a growing company!

Supportive and collaborative work environment with a smaller (but stable!) company feel.

Plenty of room for career advancement and the chance to take on additional responsibilities!

Dallas, Texas Zip Code 75227

Hours are Monday – Friday 7:30am to 4:30pm

Base salary of $50,000 + bonus potential

Full benefits on a contributory basis, PTO, 401k, Life Insurance

Job Responsibilities

• Initiates equipment services and repairs by ascertaining performance problems and services requested.
• Develops estimates, writing repair orders, and maintaining customer rapport and records.
• Ascertains equipment problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, checking vehicle maintenance records, and examining service schedules.
• Schedules diagnostics with technicians
• Develops estimates by costing materials, supplies, and labor.
• Calculates customer’s payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
• Obtains approval signatures and enters RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of equipment, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns.
• Maintains equipment records by recording problems and corrective actions planned.
• Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications/Skills

• Equipment Maintenance
• Problem solving
• Reporting research results
• Quality focus
• Productivity
• Estimating
• Willing to learn new products and equipment
• Customer service
• Safety management

Requirements

• High school diploma, GED, or equivalent
• 2+ years of experience in a service advisor role strongly preferred
• English / Spanish bilingual is A PLUS!!!
• Computer (excel) and point-of-sale proficiency
• Previous customer service experience
• Valid driver’s license with an acceptable driving record