Service Advisor - Cycle Springs Powersports - Dimmitt Automotive Group

Company Description

If you are looking for an exciting opportunity to experience both professional and personal growth the Cycle Springs Powersports, LLC., the newest division of Dimmitt Automotive Group, is the place for you! We are proud to promote a work environment that recognizes the value of each team member and their ability to achieve success. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

Job Description

Sign-on bonus of up to $3,000 depending upon industry experience, skills and certifications!

The Service Advisor is the center of communication for service/repair activities and the liaison between Cycle Springs guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. 

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED
• 3-5 years of high luxury dealer experience as a Service Advisor required
• Broad scope of automotive mechanical/electrical knowledge
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical  
• Health Savings Account
• Telehealth
• Dental  
• Vision  
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren) 
• Long Term Disability 
• Short Term Disability  
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service