Service Advisor - Laura Auto Group

Job Description

The Automotive Service Sales Person greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.    
Reports to: Service Manager

Hours: ​M-F 7:00AM-6PM. Will alternate. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

RESPONSIBILITIES

• Greets customers in a timely, friendly manner and obtains vehicle information
• Performs walk around with customer
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs
• Prepares a repair order showing time, cost and labor estimates for service
• Explains the work performed and the repair order charges to the customer
• Handles customer complaints
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate
• Maintains high customer satisfaction standards
• Maintains a professional appearance and a neat work area in accordance with company policy
• Other tasks as assigned

QUALIFICATIONS

• Prior Service Advising experience preferred
• High school diploma or GED required
• Prior Sales experience preferred
• General Service Technical knowledge
• Ability to work in fast paced environment
• Superior verbal, written, and organizational skills
• Competent in Word, Excel, and CRM Databases

Company Description

Laura Automotive Group has over 40 years of experience in the automotive industry, owning and operating dealerships in Illinois and Missouri. We are a team committed to providing value, quality, and excellence in sales and service. We know our customers have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those standards each and every time.

Laura Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!

Laura Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Benefits

• Direct Deposit
• Health Insurance
• Optional Aflac
• Company 401 (k)
• Paid Vacation
• Family-owned Business