Service Advisor - M.K. Smith Chevrolet

Family owned & operated since 1941, M K Smith Chevrolet has one of the most loyal customer bases in Chino – focusing on our relationships and not the bottom line. We generate a high percentile of repeat and referral business, creating customers for life. As a result, our teams enjoy growth opportunities, advancement and fantastic compensation plans.

As an experienced Automotive Service Advisor, you will own our customer’s experience in the service lane. You are well-versed in product offerings, inventory needs, technician scheduling and customer service.

What We Offer

• Competitive Compensation Packages
• Excellent Opportunities for Career Growth
• Medical, Dental, Vision, Life and AD&D for both employee and family
• Vacation, Holiday, Illness PTO options
• Employee discounts

RESPONSIBILITIES:

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

REQUIREMENTS:

• Organized and friendly personality
• Dealership experience is preferred
• Knowledge of dealership drive lane
• Demonstrated ability to manage others
• Valid in-state driver's license