Service Advisor - Pohanka Acura

SUMMARY

We are seeking a knowledgeable and customer-oriented Automotive Service Advisor to join our team. As an Automotive Service Advisor, you will serve as the primary point of contact for customers requiring automotive service and repairs. Your primary responsibility will be to ensure excellent customer service by providing accurate vehicle assessments, recommending necessary repairs and maintenance, and managing customer expectations throughout the process. You will work closely with the service technicians and parts department to ensure efficient workflow and timely completion of services. The ideal candidate should have a strong automotive background, exceptional communication skills, and a passion for delivering exceptional customer service.

WHY WORK HERE:

• As an automotive company, we are at the forefront of technological advancements in the industry. Working here means being exposed to the latest innovations, state-of-the-art equipment, and cutting-edge tools that push the boundaries of automotive engineering. You'll have the opportunity to work with advanced systems, autonomous vehicles, electric powertrains, and much more. 
• We foster a culture of collaboration, where teamwork and collective intelligence thrive. From engineers and designers to technicians and project managers, we believe in the power of diverse perspectives coming together to solve complex challenges. You'll have the chance to collaborate with talented professionals who share your passion for automobiles, learning from each other and achieving great results as a team. 
• In the ever-evolving automotive industry, learning never stops. We understand the importance of staying ahead of the curve, which is why we encourage continuous learning and professional development. Through training programs, workshops, conferences, and mentoring, we provide opportunities for you to enhance your skills, deepen your knowledge, and expand your expertise. Whether you're a recent graduate or a seasoned professional, we are committed to supporting your growth. 
• Working in the automotive industry means being part of a sector that has a significant impact on society. By developing innovative vehicles, we contribute to a greener future, reduce emissions, and improve transportation efficiency. Whether it's designing safer cars, developing sustainable mobility solutions, or revolutionizing the driving experience, your work here will have a meaningful impact on the lives of people worldwide. 
• At our company, we believe in recognizing and rewarding talent. We provide ample opportunities for career advancement, allowing you to grow within the organization and take on greater responsibilities. Whether you aspire to be a technical expert, a team leader, or a project manager, we provide a clear career path and support your aspirations through performance evaluations, mentorship programs, and personal development plans. 
• Our company culture is built on respect, integrity, and a shared passion for automobiles. We value diversity, inclusion, and equal opportunities for all employees. Our inclusive environment encourages open communication, fosters creativity, and celebrates individual contributions. Whether it's through team-building activities, social events, or community involvement initiatives, we strive to create a positive and engaging work atmosphere. 

WE OFFER:

• Medical, Dental
• Life and Disability
• 401K with Company Contribution
• Paid Vacation
• Paid Personal Leave
• Paid Holidays
• Bonus Programs
• Vehicle Purchase Programs

RESPONSIBILITIES:

• Greet customers in a friendly and professional manner, understand their automotive service needs, and accurately record relevant details.
• Perform thorough vehicle inspections and document findings to identify any necessary repairs or maintenance services.
• Consult with customers to explain the inspection results, provide detailed estimates for repairs, and obtain necessary approvals.
• Collaborate with service technicians to ensure a comprehensive understanding of repair requirements and facilitate smooth workflow.
• Coordinate with the parts department to order necessary parts and ensure their timely availability for service appointments.
• Provide accurate and transparent explanations of repairs, estimated completion times, and associated costs to customers.
• Update customers on the status of their vehicles throughout the repair process, ensuring clear communication and managing expectations.
• Maintain detailed records of customer interactions, service histories, and vehicle information to facilitate effective follow-up and future reference.
• Upsell additional services and maintenance plans based on manufacturer recommendations and customer needs.
• Handle customer complaints or concerns promptly and professionally, striving to resolve issues and ensure customer satisfaction.
• Maintain a clean and organized service area, ensuring a safe and efficient working environment.
• Stay up-to-date with automotive technology, industry trends, and manufacturer service bulletins to provide accurate information to customers.

REQUIREMENTS:

• High school diploma or equivalent; additional automotive training or certification is a plus.
• Proven experience as an Automotive Service Advisor or in a similar customer service role within the automotive industry.
• Strong knowledge of automotive systems, components, and maintenance practices.
• Excellent communication skills, both verbal and written, with the ability to explain technical information in a clear and concise manner.
• Outstanding customer service skills, with a friendly and professional demeanor.
• Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail.
• Proficient computer skills with experience in automotive service software and databases.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a team and collaborate with service technicians and other departments.
• A valid driver's license with a clean driving record.
   

About the Dealership

The Pohanka Family of Dealerships has been serving the Washington DC Metropolitan area, starting as a single-service repair facility back in 1919. Pohanka Auto Group has grown to 21 dealerships throughout Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

Our Pohanka Community Outreach partners with over 1200 local organizations, contributing more than $2M annually.

At Pohanka, you can expect to work with a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. Join our team to grow your career and realize your potential!