Service Advisor - Michael Hohl Automotive Group

At Michael Hohl Automotive Group, we value our employees and we treat them like family. Each team member can take advantage of our ongoing training programs, advancement opportunities, and progressive culture. We love to develop our employees and promote from within. A Northern Nevada automotive mainstay since 1984, Michael Hohl Automotive Group is made up of Michael Hohl Automotive Group GM/Cadillac/Buick/Chevrolet, Michael Hohl Honda, Michael Hohl Automotive Group Subaru, Battle Born Harley Davidson and the Michael Hohl Automotive Group RV Center. 

Benefits

• Medical, Dental & Vision Insurance 
• 401K Plan
• Paid time off
• Growth opportunities 
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Discounts on products and services
• Above average industry pay

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Ensure the daily inventory of technicians' time is consistently sold to service customers.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

• Oversee administration of warranty claims as well as training and supervising of service department.

• Set schedules and assigns tasks to service department employees.

• Reinforces company policies and adheres to company standards.

• Encourages compliance with applicable laws and regulations.

• Maintain good working relationship with factory(s) and foster positive employee relations.

• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

• 2 years of experience as a service advisor required

• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and credit report

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.