Service Advisor - Ed Martin Buick GMC

Every employee with Ed Martin  is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. 

The Service Consultant is the primary liaison between the Service Department and its customers. 

Benefits

• Up to 20 days of PTO
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

Responsibilities 

• Greeting customers promptly 
• Obtaining customer and vehicle information 
• Reviewing vehicle repair histories in dealership files and verifying any needs for recalls through the manufacturers online system 
• Preparing a complete and accurate estimate of cost for labor and parts
• Monitoring the progress of each vehicle throughout the day, and updating customers as needed
• Verifying that the final invoices reconcile with the work performed on the R.O.
• Overseeing delivery of vehicles to the customer after their visit from the cashier 
• Participating in Manufacturers sponsored trainings and programs 

Qualifications 

• One year writing service or working in service BDC required
• Valid Indiana Driver's License
• Extraordinary communication skills both verbal and written
• Professional appearance and outstanding work ethic
• Positive outlook with a high-energy personality
• Superior customer service skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.