Service Advisor - Master Buick GMC

Become a member of a winning team at Master Buick GMC that offers growth opportunity, excellent earning potential and leadership that appreciates your drive, skills, and ability.

What we offer:

• Competitive pay

• Health insurance

• paid vacation paid holidays

• Professional work environment

• Comprehensive training

• Competitive compensation

• Pay structure with MASSIVE bonuses for great CSI

Responsibilities:

• Greet all Service Drive Customers promptly

• Quickly and accurately obtain all Customer and Vehicle information

• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance

• Recommend to Customer both required and recommended maintenance

• Prepare a clear and accurate estimate for the customer with accurate timelines for completion

• Monitor the progress of repairs and inform the customer of additional vehicle needs as required

• Follow up with Customer on the progress of repairs

• Verify the final invoice and inform Customer of all repairs completed

• Complete an active delivery with the Customer

Requirements

• Communicate effectively with our customers via Phone, Internet or Text

• Check email frequently and respond to customer inquiries immediately

• Maintain great CSI

• Set appointments for our customers and properly outline timelines for repair

• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures

• Establish personal goals that are consistent with the productivity requirements of the Dealership

• Maintain a professional appearance.