Service Advisor - Hayes Chevrolet Buick GMC Cadillac of Baldwin

Service Advisor

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of the vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Complete a walk-around inspection on each vehicle
• Follow up with customers on a regular basis
• Monitor the progress of each vehicle throughout the day
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

REQUIREMENTS:

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Reynolds and Reynolds computer experience a plus
• Ability to use tablet-based write-up system.