Service Advisor-Acura - All Roads

Ellicott City, MD

About the Job

Are you an experienced Service Advisor searching for a great schedule? Our writers work 5 days a week (1 Saturday a month)? Are you customer-focused, energetic and friendly? Acura of Ellicott City is searching for an Automotive Service Advisor. This role helps manage the center of communications for all repair activities and acts as a liaison between customers and the dealership. You will be well versed in automotive service matters and thoroughly understand the customer's problems to set and manage expectations. We want the customer to receive first-class service at our dealership. Must be 21 years of age or older, have a valid driver's license and insurable by our carrier. Base salary plus high commission potential of $70-80k+ total.

Benefits

$400 lease credit from Acura monthly (if you qualify)
Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employment
401k with company contribution
Paid time off
Company paid holidays
Tuition Reimbursement program
Employee referral bonus program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain Customer Service Index (CSI) rating as set by dealership service manager
Schedule appointments and generate estimates for customers
Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
Document repair and service orders in the correct fashion (CDK experience a plus)
Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
All other duties as assigned

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

We are an equal opportunity employer and a drug free workplace. We are unable to provide H1-B sponsorship

Source : All Roads