Service Administrator Direct Hire Newton, MA - Ultimate Staffing Services

Service Administrator Direct Hire Newton, MA

Salary: $50,000- $55,000

Hours: 8:00am- 5:00pm Monday- Friday

Job Description

The ideal candidate will be responsible for entering and maintaining data to build and manage the back end of our service platform. This role plays a crucial part in ensuring the smooth operation of our services by aggregating service calls and managing various aspects of the platform's back end.

Key Responsibilities:

· Enter, update, and maintain accurate data to build and enhance the back end of our service platform.

· Aggregate and analyze service call data to identify trends, improve service delivery, and enhance customer satisfaction.

· Manage the back end of the service platform, ensuring its efficiency, reliability, and adherence to quality standards.

· Collaborate with other departments to integrate relevant data and functionalities into the service platform.

· Work with Operations Depart on deployment and programming of new locations.

· Troubleshoot and resolve any issues related to the platform's back end.

· Provide technical support and guidance to team members and other departments as needed.

Skills:

• Process and detail oriented with strong focus on customer service.
• Strong MS Office Suite experience, primarily Word and Excel

Qualifications:

· Proficiency in Microsoft office suite

· Proven experience in data management, back-end administration, or a similar role.

· Background in Computer Science, Information Technology, or related field.<

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.