Service Administrator at Iconma
Chesapeake, VA
About the Job
Our Client, a Global Power Technology Leader Company, is looking for Service Administrator for their Chesapeake, VA location
Responsibilities:
Requirements
Top 3 Skills you are looking for:
Why Should You Apply?
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
Responsibilities:
- Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
- Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provide some status updates to customers, as requested.
Requirements
- This candidate focus should be on customer service.
- Please see some of the role competencies to be successful in this role.
- Greeting customers
- Mechanical knowledge
- Attention to detail (Notations)
- Phone etiquette
- Starting repair order from start to finish
- Scanning and uploading data
- Price quotes
- Multi-tasking
- Customer service
- The manager is looking for someone with at least 2 years of experience.
- Someone with experience as a service writer or service technician would be a great fit.
- Please ensure the soft skills are looked at as they need to blend in well with the team and treat customers with respect.
Top 3 Skills you are looking for:
- Organization
- Customer service
- Communication
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.