Service Administration Manager - Sundt Construction, Inc.

As a 100% employee-owned contractor, when you work at Sundt, you're not just hiring on at a company, you're joining a culture. Because everyone at Sundt is part owner, you'll join a team of people who are deeply invested in their work. From apprentices to managers, we're passionate about the details and deliberate in everything we do.
At Sundt we focus on building long-term prosperity for our clients, communities, and employee-owners. We offer competitive pay, industry-leading benefits including a 401k and employee stock ownership plan, incentive programs for craft and administrative employees as well as training that focuses on your personal and professional growth. We're driven by skill, grit and purpose. Join us as we strive to be the most skilled builder in America.

Job Summary

The Service Administration manager is a key role within the Equipment Services department, responsible for advanced oversight and strategic management of preventive maintenance (PM) work orders, fuel management, accounting processes, and equipment administration. This position requires an experienced professional with expertise in optimizing service operations, leveraging data for informed decision-making, and driving process improvements. The Service Administration Manager will mentor junior staff, oversee integrated department projects, and ensure the effective integration of IT solutions to enhance overall service delivery and operational efficiency.

Key Responsibilities

1. Additional Duties: Coordinate corrective work orders, ensuring timely resolution and proper documentation.
2. Additional Duties: Serve as the primary contact for escalated issues related to fuel management, equipment telematics systems, and service planning.
3. Advanced Project Management: Collaborate with the Equipment Services department on complex IT and process improvement initiatives.
4. Advanced Project Management: Lead initiatives focused on optimizing data utilization and improving operational efficiencies.
5. Comprehensive Data and Systems Management: Ensure all telematics systems are online and providing accurate, real-time data to the department and integrated systems
6. Comprehensive Data and Systems Management: Monitor and correct equipment hour meter errors, ensuring accurate updates in fleet management systems.
7. Comprehensive Data and Systems Management: Oversee end-of-month fuel inventory for service vehicles and jobsite bulk tanks, addressing discrepancies as needed.
8. Process Optimization and Reporting: Analyze equipment performance metrics, providing actionable insights for continuous improvement.
9. Process Optimization and Reporting: Develop and manage detailed equipment utilization reports, leveraging data to drive operational efficiency.
10. Process Optimization and Reporting: Oversee the processing of fuel invoices, ensuring timely payments and accurate inventory updates.
11. Strategic Oversight and Coordination: Lead the development and implementation of service maintenance strategies and process improvements.
12. Strategic Oversight and Coordination: Manage equipment telematics systems across all assets, ensuring optimal functionality, integration, and data accuracy.
13. Strategic Oversight and Coordination: Manage overall work order program, including clear communication with field technicians to ensure optimal machine uptime.
14. Strategic Oversight and Coordination: Oversee and refine fuel and fluids management, including purchasing, inventory, and analysis.
15. Strategic Oversight and Coordination: Oversee the overall coordination of preventive maintenance for the equipment fleet, ensuring timely and efficient servicing to maintain peak operational performance.
16. Supervision, Mentorship and Training: Mentor junior staff, promoting skill development and adherence to best practices.
17. Supervision, Mentorship and Training: Provide advanced training and support to Service Planners, Admin staff, field technicians and mechanics on fleet management systems and applications.
18. Supervision, Mentorship and Training: Supervise Service Planners and Administrative assistants.
19. System and Application Management: Ensure accurate updates and monitoring of equipment across industry-standard systems and applications.
20. System and Application Management: Manage the integration of equipment management software, ensuring up-to-date information and system functionality.

Minimum Job Requirements

1. 5-7 years of experience in equipment services, data management, or related fields, with a proven track record in advanced planning and project management. Experience with a large, national contractor or heavy equipment dealer is required.
2. AEMP EMS (Equipment Management Specialist) or CEM (Certified Equipment Manager) preferred.
3. Ability to lead cross-functional teams and work independently.
4. Bachelor's degree in business administration, Engineering, or a related field preferred. Equivalent experience and certifications will be considered.
5. Excellent communication and leadership skills.
6. Expertise in equipment systems and fuel management.
7. Extended hours or on-call availability may be required based on project needs.
8. Proficiency in all Microsoft Office applications.
9. Proficiency with fleet management systems and IT solutions.
10. Strong analytical and data management capabilities.
11. Strong problem-solving skills with a high attention to detail.
12. Willingness to stay updated on industry trends and technological advancements.

Note: Job Description is subject to change at any time and may include other duties as assigned.

Physical Requirements

1. May stoop, kneel, or bend, on an occasional basis
2. Must be able to comply with all safety standards and procedures
3. Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
4. Will interact with people and technology frequently during a shift/work day
5. Will lift, push or pull objects up to 50Ibs on an occasional basis.
6. Will sit, stand or walk short distances for up to the entire duration of a shift/work day.
7. Will use telephone, computer system, email, and other electronic devices on a frequent basis to communicate with internal and external customers or vendors

Safety Level

Safety-Sensitive

Note: Jobs with the Safety-Sensitive designation are those that include tasks or duties that the employer reasonably believes could affect the safety and health of the employee performing the task or others such as operating a vehicle, operating equipment, operating machinery or power tools, repairing/maintaining the operation of any vehicle/equipment, the handling/disposal/transport of hazardous materials, or the handling/treatment/disposal of potentially flammable/combustible materials.

Equal Opportunity Employer Statement: Sundt is committed to the equal treatment of all employees, and/or applicants for employment, and prohibits discrimination based on race, religion, sex (including pregnancy), sexual orientation, gender identity, color, age, disability, national origin, covered veteran status, genetic information; or any other classification protected by applicable Federal, state, or local laws.

Benefit list:
Market Competitive Salary (paid weekly)
Bonus Eligibility based on company, group, and individual performance
Employee Stock Ownership Plan & 401K
Industry Leading Health Coverage Starting Your First Day
Flexible Time Off (FTO)
Medical, Health Savings, and Wellness credits
Flexible Spending Accounts
Employee Assistance Program
Workplace Wellness Programs
Mental Health Program
Life and Disability Insurance
Employee-Owner Perks
Educational Assistance
Sundt Foundation - Charitable Employee-Owner's program

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