Service Acquisition Manager - Fred Anderson Nissan of Asheville

Do you have prior automotive experience and are looking for the right auto group to launch your career growth? Somewhere that offers competitive pay plans, a wide variety of benefits, and a work/life balance? If you love helping others, excel in a fast-paced dealership and are looking for your next career move - look no further! Our beautiful Nissan of Asheville location is looking for a service acquisition manager to join its successful team. 

Our service acquisition manager is responsible for interacting with our service drive customers to explain our buyback program and provide an exceptional experience while we provide the customer with an accurate proposal for their current vehicle.

• Service acquisition managers enjoy flexible schedules and competitive pay plans.
• With our competitive pay structure (salary + bonus) and customer volume the opportunity for success is limitless!

What we offer:

• A culture of caring, belonging, and respect for everyone
• Managers that people want to work with
• Career growth and advancement
• Leadership development, innovative training and learning systems
• Competitive compensation plans
• 401k retirement plans with company match
• Comprehensive health benefits packages, including telehealth and behavioral health services
• Industry-leading maternity and paternity leave
• Relocation packages
• Paid employee referral program
• Recognition and bonus programs
• Paid time off, bereavement, and vacation benefits
• Employee discounts on parts, service, vehicle purchases, and local entertainment

Responsibilities:

• Greet all guests in the service drive area and interact with them about their current vehicle
• Explain our buyback system and gauge customer interest in trading in/upgrading their vehicle with us
• Create proposals
• Collect necessary information and work directly with the service and sales team throughout the buyback process
• Continuous follow-up with customers via phone, text, and email
• Review daily appointments and set an action plan for the day
• Provide customers with product information and hand off customers to the appropriate dealership personnel throughout the process
• Participate in team and process development sessions- keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Complete all campaign calling tasks
• Set appointments with guests as needed
• Other duties assigned by management

Qualifications:

• Prior customer service or sales experience
• Prior automotive experience (required) 
• Excellent communication skills
• Strong organizational skills
• Prior follow-up/prospecting skills (preferred)
• Excellent teamwork skills
• Positive and hardworking demeanor
• Strong computer skills with the ability to use computer software
• Eagerness to improve and collaborative attitude
• Time management skills
• Strong listening skills with the ability to build rapport with others
• Valid Driver’s license with acceptable motor vehicle record
• High school diploma or equivalent