Server Operations and Infrastructure SME - GlobalXperts, Inc.

Server Operations and Infrastructure Subject Matter Expert (SME)

Roles and Responsibilities:

• Build and maintain Standard Operating Procedures (SOPs), Disaster Recovery (DR) documentation, equipment and connectivity diagrams, and system documentation including inventory of equipment, software/application license renewals, and server certificates.

• Create, work, execute, and document change requests.

• Advise, design, and oversee the administration of server environments.

• Provide administration of Windows domain infrastructure, virtualization utilizing VMWare, including DR Test/Preparedness and server OS & application security patching.

• Advise, develop, enhance, and mentor the management of 2-way trust Active Directory, Group Policies, DNS and DHCP. Distributed File Shares, Exchange Online/Office365, SQL Servers, SAN management, and administration.

• Design and control Virtual Machine templates that can be used to rapidly deploy virtual machines on Azure VMware.

• Represents team in meetings as required for area(s) of responsibilities.

• Install, configure, troubleshoot break-fix, and perform upgrades to Azure virtual environments.

• Install, configure, troubleshoot break-fix, and perform upgrades to VMware vSphere environments.

• Provide after-hours support to meet operational needs including nights, weekends, and holidays.

Qualifications and Skills:

• Expert level understanding of Windows Operating System: Server 2012-R2, Server 2016 and Server 2019.

• Expert level experience with the installation, configuration, and maintenance of Microsoft Windows servers running Microsoft Windows Server 2016/2019.

• Expert level experience keeping IT equipment and IT services running including troubleshooting and fixing IT enterprise issues such as Microsoft operating system, active directory, group policies, server, and hardware issues such as servers, and appliances.

• Expert level experience with the installation, configuration, and maintenance of VMware vSphere technologies: vCenter, ESX/ ESXi.

• Expert level experience supporting Microsoft Azure virtual environments.

• Expert level understanding of networking; subnetting, VLAN segmentation, and related routing and switching principles.

• Expert level understanding of the Microsoft Windows Server environment including Azure, Active Directory Group policies, Active Directory Domain Services, Active Directory Federated Services, SFTP, Server Certificates, DHCP, and DNS.

• Expert level experience supporting Microsoft Azure virtual environment.

• Understands the Change Control process according to RRB Standards.
  

Educational/Certification:

Desired: Associate's degree or higher.

Required: One or more of the following certifications:

• Microsoft Certified Systems Administrator.

• Microsoft Certified Solutions Expert.

• Specialized Certification in VMWare and MCSA.

Required: must be able to obtain Public Trust (or higher) Clearance.