Server - Heartwell Golf Course - The Well Cafe - American Golf

ABOUT AMERICAN GOLF

American Golf is a distinguished leader and pioneer in the golf industry, renowned for its innovative and unparalleled approach to golf course management. With over 50 years of experience as an owner, lessee, and manager of golf courses and country clubs, American Golf has established itself as an authority in maximizing the potential of any golf opportunity.

Throughout its rich history, American Golf has been involved with more than 325 golf courses, serving diverse private entities and public agencies with its expertise. Presently, American Golf oversees the management of over 70 premier facilities across the United States, providing exceptional service and experiences to avid golfers and enthusiasts alike.

We pride ourselves on our commitment to excellence, continually striving to exceed expectations and set new standards in the golf industry. Our team of skilled professionals is dedicated to delivering exceptional service and maintaining the highest standards of course upkeep, ensuring that each visitor to our facilities has an unparalleled experience.

Job Purpose

The Servers play an integral role in ensuring members and guests have an exceptional dining experience. The ideal candidate is attentive, welcoming, has a sense of urgency, and previous experience working in a fast-paced environment.

Responsibilities

• Greet and seat members and guests
• Take food and beverage orders and accurately input into the point-of-sale system
• Recommend menu items
• Communicate food allergies or special nutrition needs to kitchen staff
• Ensure orders are filled quickly, accurately, and meet quality standards
• Provide attentive service by refilling drinks as needed and checking on the needs of the members and guests while dining
• Promptly address service issues and refer to management when necessary

Qualifications

• Minimum of 2 years of experience in a fast-paced, food service environment preferred
• Must be of legal age to sell and serve alcoholic beverages, applicable state card or certificate must be provided if required by state law
• Able to work a flexible schedule, perform multiple tasks and prioritize efficiently
• Cash handling experience
• Knowledge of sales techniques
• Knowledge of liquor and smoking laws
• Ability to determine signs of intoxication
• Knowledge of safety policies and procedures
• Effective communication skills (written and oral), strong interpersonal and customer service skills
• Basic math skills and ability to operate calculator, cash register and/or point of sale system

Education  

• High school diploma or equivalent experience preferred

Skills/Abilities/Personal Characteristics

• Knowledge of Food Service Regulations
• Verbal and Written Communication
• Basic Math
• Customer Service
• Resolve Conflict
• Teamwork
• Friendliness
• Energy Level
• Thoroughness
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.

• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull.  The employee may be required to lift and carry objects weighing up to 50 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.

• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state and/or local law.