Server - MCR Hotels

The Server at the Hilton Garden Inn Cleveland Downtown is responsible for providing prompt, friendly, & accurate food service to our guests. This person will take food and beverage orders, serve food items to guests, and complete payment for guest orders. The Server position is paid an hourly wage plus tips. There will be additional opportunities to work more hours in the hotel's banquet department if desired. Responsibilities:

• Greet guests and give a clear and correct description of food and beverage options
• Deliver hot to order items from kitchen to tables
• Input orders into computer and secure accurate payment
• Prepare coffee as well as other specialized drinks
• Clear, clean, and reset tables for dining as needed
• Observe diners and respond to requests
• Complete daily inventory prep sheet
• Knowledge and familiarity of current food and beverage offerings
• Escort guests to tables as needed
• Ensure compliance with food safety and handling policies and procedures, i.e., product rotation, dating, labeling, and cleaning
• Assist in maintaining the cleanliness of the restaurant and surrounding areas
• Demonstrate knowledge of hours and available amenities of the hotel

Requirements:

• Previous serving experience a plus, but will train the right fit
• High school diploma or general education degree or equivalent
• Exceptional customer service skills
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel. But the majority of required shifts will be in the morning between 5 a.m. and 11 a.m.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members