Server - Fabio Viviani Hospitality Group

Job Summary: As a Server at Seville, you will play a crucial role in creating an exceptional dining experience for our guests. You will be responsible for taking orders, delivering food and beverages, and providing excellent customer service. The ideal candidate is passionate about cuisine, possesses excellent communication skills, and thrives in a fast-paced, team-oriented environment.

Responsibilities:

1. Customer Service:
   • Greet and welcome guests in a friendly and professional manner.
   • Provide detailed information about the menu items, including ingredients and preparation methods.
   • Assist guests in making informed decisions based on their preferences and dietary restrictions.
2. Order Taking and Processing:
   • Take accurate and complete orders from guests, ensuring special requests are noted.
   • Input orders into the POS system promptly and accurately.
   • Communicate effectively with kitchen staff to ensure timely and accurate preparation of orders.
3. Food and Beverage Delivery:
   • Serve food and beverages to guests in a timely and organized manner.
   • Monitor and ensure guest satisfaction with their meals.
   • Address any concerns or requests promptly and professionally.
4. Upselling and Recommending:
   • Promote additional menu items, specials, and beverages to enhance the dining experience.
   • Provide recommendations based on guest preferences and the restaurant's signature dishes.
5. Table Maintenance:
   • Monitor and maintain the cleanliness of assigned tables and dining areas.
   • Set up tables with appropriate utensils, condiments, and décor.
   • Ensure a welcoming and tidy dining environment throughout service.
6. Team Collaboration:
   • Collaborate with kitchen and bar staff to ensure seamless communication and efficient service.
   • Work as a team to provide exceptional service and address any challenges.
7. Handling Payments:
   • Process guest payments accurately, handling cash and electronic transactions.
   • Provide guests with receipts and thank them for their patronage.
8. Adherence to Policies and Procedures:
   • Follow all restaurant policies and procedures, including health and safety guidelines.
   • Uphold the highest standards of cleanliness and hygiene.

Qualifications:

• Previous experience as a server required.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Positive attitude and strong customer service orientation.
• Knowledge of food and beverage pairings is a plus.
• Must be able to stand for extended periods and lift up to 30 pounds.

Seville is an equal opportunity employer and encourages candidates from all backgrounds to apply.