Server - Denny's
Belleville, IL 62220
About the Job
Accountability
Reporting to the General Manager and Restaurant Manager, the Server greets, seats and services guests in a friendly and courteous manner, takes and delivers orders, suggestively sells, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns in a timely and courteous manner
Key Business Areas
A “Key Business Area” is an area of performance in which the Server must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the
following behaviors or actions:
1. Demonstrates a sense of urgency when serving guests; meets service cycle timing
standards
2. Greets guests immediately upon arrival and acknowledges them at departure
3. Assists with guests seating, utilizing proper arrival order and rotation procedures; assists
with any special needs
4. Suggestively sells and achieves guest check average targets
5. Accurately enters orders on point of sale system
6. Prepares beverage orders as well as some appetizers, salads, and desserts
7. Checks prepared orders for completeness and presentation
8. Delivers food and beverage orders timely and in accordance with standards
9. Attends to guest during the entire dining experience in a prompt and courteous manner
10. Demonstrates knowledge of station and floor breakdowns
11. Possesses strong product and menu knowledge
12. Uses proper telephone etiquette; assists with “to go” orders
13. Pre-busses tables in a timely manner; clears, cleans and presets tables promptly upon
guests departure
14. Addresses complaints and requests promptly in a courteous manner and notifies the
supervisor of any issues
15. Demonstrates safe cash handling procedures in accordance with policy and accurately
completes cash, credit card, and discount transactions
16. Willingly assists others without being asked
17. Maintains cleanliness and organization of dining room and service area
18. Completes all required side-work, including deep cleaning assignments
19. Provides prompt and courteous service and is cordial to all team members and guests
20. Adheres to Denny’s Brand Standards and internal policies and procedures
Position Description
Essential Functions
- Ability to lift and carry supplies and equipment up to 30 lbs
- Ability to raise a tray weighing up to 25 lbs to shoulder height
- Able to bend, stoop, reach, wipe, lift, and grab
- Must have sufficient mobility to move and operate in work area
- Must be able to stand and walk throughout a 4 to 8 hour shift
- Must be able to hear well in a loud environment to respond to employee and guest needs
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to observe and differentiate between monetary denominations
- Must be able to serve all Denny’s menu products
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
Position Qualifications
- Must be able to communicate effectively in English both orally and in writing
- Must be able to pass all required tests and training requirements for the position
- Must be able to work in a team environment
- Meets Denny’s uniform and grooming standards and maintains them throughout the shift
- Must be able to work a flexible schedule, including holidays, nights and weekends
- Possesses excellent guest service skills
- Possesses basic math skills (add, subtract, multiply and divide)
- Must be dependable and able to learn basic tasks and follow instructions
- Places a value on diversity and shows respect for others
Denny's is the place that is always open for you to be who you want, with the people you want, over the food you want…whenever you want. We celebrate the inherent creativity of our food and the uniqueness of all people. So, come as you are. Enjoy pancakes for dinner or burgers for breakfast. You are always welcome at America’s Diner, where we are Open for Anything.