SERVER - BANQUET - Hard Rock Cafe

The Banquet Server is responsible for taking the guests through the key phase of their Hard Rock experience.  As a Hard Rock Cafe Banquet Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).  

• Setting up and breaking down events according to Banquet Event details.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions- using apoint-of-sale system.
• Properly checks I.D.s- for guests who order alcoholic beverages.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling- using proven techniques.
• Answering questions- accurately and politely.
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. 
• Maintaining a clean & organized station - including pre-bussing & table maintenance. 
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
• Demonstrating knowledge of all table/station numbers.
• Directing guests to areas & restrooms.
• Creating memorable experiences.
• Entertaining guests to create "Raving Fans."

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• High School dipoloma or equivalent.
• Follows all food safety & sanitation procedures.  In some regions, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card.

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

• Ability to move throughout the cafe (standing, walking, kneeling, bending) for extended periods of time.
• Ability to sit for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods of time. 

• Must be the minimuym legal age to be employed.  In some regions, a legal minimum age is required to serve foos & alcohol- check with the person interviewing you to ensure you meet these requirements.
• Practicing all general safety standards.
• Maintaining a well-groomed appearance ("having a plan").
• Following all uniform guidelines.
• Recycling products, where possible.
• Maintaining HRC's 5 core Values and Mission Statement.
• Your Cafe may cross-train to Server and Busser positions.  This may become a rotated position for the Servers and only used during busy volume shifts.  Please see the Server job description.