Server - The Ivy Hotel

The Ivy Hotel, a member of the prestigious Relais & Chateaux organization, is an extraordinary boutique hotel in Baltimore’s historic Mount Vernon neighborhood, with 17 guest rooms and suites, a small luxury spa, and Magdalena, one of Baltimore’s top restaurants. Consistently rated in the “best of” categories, The Ivy’s highly inclusive room rate includes everything from made-to-order breakfast and evening cocktails to private car service and valet parking. 

The Ivy is easily accessible by car or bus, and is close to many of the city’s museums and activities. We offer generous benefits, with plenty of time off to explore the area or expand your knowledge. Join us for your next adventure, where friendships are forged and acquired skills last a lifetime.

Magdalena is The Ivy Hotel’s American Contemporary restaurant, with a French brigade-style kitchen and a close-knit, talented, diverse culinary team. 

The seasonal Magdalena menu is grounded in the classic dishes of France, the comforts of England and the bounty of the Chesapeake Bay region. Ingredients are sourced close to home and relationships with local farmers and purveyors are at the heart of the culinary philosophy - which includes whole animal butchery/utilization, methods of seasonal preservation, and in-house baking and pastry. 

A cheeky cocktail program, Wine Spectator-awarded wine list, and revered whiskey collection complete an unmatched dining experience. Together, the Magdalena team creates an artistic, from-scratch expression of Maryland, recently recognized in Food & Wine.

DESCRIPTION AND QUALIFICATIONS

Reporting to the Director of Food & Beverage, Dining Room Manager and AM Supervisor, the Server ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Operational Acumen:

• Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager

• Communicate with other restaurant staff and departments

• Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times

• Be fully conversant with all hotel products and services

• Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements

Supervision:

• Assist the Director of Food & Beverage and Dining Room Manager in keeping the morale of the team up through social and educational events

• Foster an environment where improvements to products, processes and service are welcomed and encouraged

• Take responsibility for service in the area of the restaurant under your responsibility during your shift

• Monitor, review and feedback on individuals’ performance, set and review objectives in line with the performance review and induction process 

• Work to develop team members according to their individual abilities and potential

• Ensure overall responsibility of the running of your station, private function or room service

• Ensure that the restaurant dining areas are maintained to a high standard of cleanliness

Customer Service:

• Establish and maintain good relationships with all guests and handle complaints, requests and enquiries

• Be fully conversant with every dish served in the restaurant and to provide explanations as requested

• Have a solid understanding of the current wine list and have the ability to sell and serve all wines and champagnes

• Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance 

• Ensure that all guest wishes are met so far as is reasonably possible

• Ensure that all staff call guests by their correct name and title

• Welcome, sit and take food orders from guests in the restaurant

• Ensure that service is at all times performed in a professional manner following standards set

• Collate information and feedback while attending all staff briefings before each service

• Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager

Health and Safety:

• Contribute to the formulation and review of risk assessments for the Bar

• Take responsibility for monitoring and reporting any health and safety issues to the appropriate person

• Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected

• Be fully aware of the hotel’s fire and safety procedures and health and safety regulations

General:

• Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met

• Undertake any other duties as requested by the Director of Food & Beverage and Dining Room Manager, in accordance with the scope and responsibilities of the role

• Report for duty punctually and in full uniform according to appearance and grooming standards

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of the job, the employee is regularly required to stand, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms; talk or hear; and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl

• Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds

• May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas

• May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment

BENEFITS

• Paid Vacation and Holidays

• Medical and Dental Insurance

• Short and Long Term Disability Insurance

• Basic and Optional Life Insurance

• Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.