Server Assistant - Lessing's

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Position: Server Assistant

Job Overview:

Our Server Assistants provide friendly, courteous, and professional service for every guest visiting Love Street. The service must be remarkable while remaining quick and efficient. The perfect candidate will have a very high standard of personal appearance and demonstrate the ability to build loyalty within the venues at Love Street. Our Server Assistants are responsible for maintaining or exceeding all venue goals in regards to guest service, safety and sanitation, and cost control methods.

Reports to: All Managers, with a dotted line to the Director of Operations

Job Duties & Responsibilities:

The Guest

Provide genuine, responsive service to create an exceptional dining experience for all of our guests

Monitor and observe guests dining experience to ensure guests are satisfied with the food and service, and respond promptly and courteously to correct any problems

Provide guests the water selection chosen and maintain full glasses throughout their experience.

Assist Service team in maintaining table cleanliness throughout the guest experience

Assist in providing and refilling hot and cold beverages per guest request.

Assist Food Runners in delivering items when support is needed

The Property

Demonstrate the ability to work independently and with a team to uphold brand standards

Provide the highest quality dining experience, all while maintaining the overall appearance of the guest-facing areas of the restaurant.

Follow all company guidelines and procedures including but not limited to safety and sanitation. Abide by proper cleaning and sanitation procedures, operate equipment in a safe and focused way, and complete any necessary reports while providing exceptional service to ensure a positive and lasting guest impression

Adhere to all local, state, and federal health and civil code regulations.

Execute various side work duties to prepare dining areas for guest service.

Stock service supplies and alert management if any items are low or out of stock.

Oversee all guest-facing areas in regards to debris inside and outside the venues

Set and reset dining room tables as needed and directed by fellow team members and Managers in a fast, efficient way

Maintain clean floors, furniture, and guest-facing areas before, during, and after guest arrival and departure.

Maintain clean floors in all Culinary service areas

Stock and restock service stations, including all silverware, linen, and glassware.

Remove trash and soiled linen to appropriate receptacles in a timely fashion at determined times and/or as needed

Maintain a clean guest and employee bathroom, checking every 15 minutes.

The Bottom Line

Observe all restaurant rules and Company policies

Must abide by shift operating hours as scheduled and assigned by the Restaurant Manager, attending all scheduled employee meetings and offer suggestions for improvement

Ensure every item is controlled and held correctly. All product follows FIFO regulations and is at the proper temperature controls.

Always be guest facing to protect the restaurant from theft and accidents

Delivering Remarkable Results

Demonstrate the ability to listen to others' points of view and recognize and appreciate differences

Properly handle, prepare, and transport restaurant products, ensuring safety practices are strictly adhered to

Prioritize requests and guest activities and manage interruptions while maintaining full composure and delivering remarkable hospitality

Utilize training resources and fellow team members to educate one's self and others about products used and their characteristics

Know about offerings used throughout the restaurant venues and assist guests in finding complete meal solutions

Exhibit organization and be highly detail-oriented

Ability to prioritize efficiently and effectively

Ability to follow through on deliverables and meet objectives and deadlines

A LOVE of food, and all things seafood

Ability to take the initiative and work independently

Superior guest focus

Be a goal-oriented team player

Excellent time management

Ability to perform in an intense, fast-paced environment

The Company: Lessing's Hospitality Group is comprised of over 100 locations throughout the Northeast and Florida. Lessing's operates 21 wedding and catering venues, 16 full-service restaurants, over 75 corporate and academic dining centers, a historic inn, and a presidential yacht. Steeped in over 130 years of tradition, Lessing's Hospitality Group's focus is on providing each guest and client with unique, personalized experiences and remarkable hospitality.