Server Assistant (Busser) - Sonesta

Job Description Summary The Server Assistant (Bus Attendant) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the hotel's food service venues. The Bus Attendant sets up, services, and breaks down the food and beverage areas where they are assigned, ensuring high quality, consistency, and service. The Bus Attendant also assists the Restaurant Servers with cleaning guest tables and the restaurant area. Job Description Hours – Part Time / Weekends 5:30AM-Noon. Possibility of more hours available on weeknights Principle duties and responsibilities (Essential Functions) include: Key Job Functions Establish service standards throughout the guest experience. Ascertain guest satisfaction. o Assist service staff as directed by the manager. Supply assigned station with all items needed for daily operation. Serve water, coffee, juice, and other beverages and refills. Clear extra place settings at the table. Maintain customer relations at the table. Complete all closing side work properly. Perform any duties as requested by the manager. Handle stress and multiple tasks (to organize service steps). Maintains good interpersonal relations with guests and co-workers. Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone Build solid relationships with your Colleagues Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description Qualifications and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 1-2 years of restaurant experience Track record of delivering exceptional guest or client experience Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Strong communication skills • Appropriate professional appearance and demeanor Additional Job Information/Anticipated Pay Range . The pay rate is $11 plus tips per hour. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.