Sephora Account Manager - Orange County/Southern Cal - Dermalogica LLC

Dermalogica continues to lead the professional skincare industry with distribution in over 90 countries. We are pioneers of innovation, consistently and successfully marrying education and science with transformative skin health solutions. As a brand that resonates with discerning consumers across the world, Dermalogica has established a distinguished and significant partnership with leading global retailer, Sephora.

We invite you to join our dynamic sales team and become part of our exciting growth. As a Sephora Account Manager (SAM), you will be responsible for maximizing sales and achieving company business objectives within the defined territory, ensuring excellence in selling, training/education, customer service, merchandising and operations. Reporting to the West Regional Sales Manager, the SAM will manage the retail business for Dermalogica within Sephora. This position will develop and build strong relationships with Sephora Field and Store Leadership to maintain excellent client service with their stores.

The territory will encompass Orange County, San Diego, and the Inland Empire. Ideal residency will be the Anaheim to Huntington Beach area cities.

What You'll Do

Essential Duties and Responsibilities:

Sales & Management

• Ensure assigned territory is exceeding sales targets, with responsibility for direct supervision and selling/education support of 35 plus doors to be visited on agreed upon schedule with manager. Create and execute event strategy to drive results – minimum of 4-5 store led events per month within territory. Corporate supported events to be hosted 3-4 times per year.
• Optimize in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to store leadership and corporate sales teams as needed.
• Monitor sales reports weekly to identify areas of opportunity and create strategic support plans based upon results.
• Meet regularly with store management teams to conduct Brand Business Review Meetings and plan strategically to deliver on defined results for retail objectives.
• Partner with Dermalogica Professional Skin Therapists (PST’s) to provide selling expertise and optimize scheduled support day.

Education

• Execute best in class Sales and Education visits, high-touch store and cast training, district-level cluster trainings, morning touch bases to increase Sephora cast love and selling skills.
• Host education programs designed to enhance sell through and growth of the retail business.
• Fully understand the retailer and Dermalogica launch and activation calendar to efficiently drive business, e.g. store events, Sephora Animations, seminars, trainings.
• Become a Dermalogica brand expert staying on-top of product knowledge and brand activities, delivering this expertise to all cast members and clients.

Virtual Support

• Responsible for virtual communication and support of limited remote door locations that are not in local territory.
• Travel to remote locations for in-person support to be agreed upon with manager, est. quarterly.
• Create communication tools.
  • • Establish “remote” relationships – becoming a reliable source of information and problem solving for the Sephora team.
    • Track retail sales (and services if applicable) using defined metrics to evaluate the business
    • Timely return of all phone calls, e-mails and communication from both retail partners and corporate team

What You'll Need

Education and/or Experience:

• Bachelor’s degree preferred
• Esthetician license preferred, but not required
• 4+ years managing across multiple doors in a retail-centric environment – preferably with direct experience working with Sephora
• Proven history of sales goal achievement within the cosmetics industry
• Experience with, and full understanding of, the Sephora concept
• Demonstrated ability to inspire, coach, and educate others
• Ability to work collaboratively and build positive/effective business partnerships

Key Skills and Abilities:

• Must adhere to Sephora’s guidelines for in-store presentation, parameters for store visits, and other needs as outlined in Sephora provided handbooks
• Self-motivated and able to work independently
• Excellent time management and prioritization skills
• Exceptional communication skills (presentation/verbal/written)
• Strong initiative and follow-through
• Respect and work effectively with diverse people
• Proven Leader with flexibility and ability to function in a fast-paced environment
• Builds and maintains productive relationships, even in difficult situations
• Ability to make difficult decisions
• Uses resources effectively
• Expert knowledge of company products
• Must have proof of insurance, and a current and valid driver’s license

Working Conditions:

• Minimum of 2 weekend shifts per month
• 2 office days allowed per month
• Store visit schedule to be agreed upon with manager
• May include some nights
• Available for travel – up to 75% of the time within defined territory

Physical Requirements:

• Able to stand for up to 8 hours
• Ability to drive a car for extended periods of time
• Ability to lift, push and pull up to 30 lbs.

Supervisory Responsibilities:

• Work within Company expense budgets, following established guidelines and procedures
• Additional duties may be required, depending on skill set, market trends, and business needs
• This position may manage freelance/ part-time workers during promotional times, to be agreed upon with manager

What We Offer

• Competitive salary range of $70K-75K, the exact base salary is determined by various factors including experience, skills, education, geographic location, and budget.
• Significant earning potential in the sales monthly bonus incentive program.
• Outstanding benefits package includes health benefits, monthly product allowances, annual fitness reimbursement, life/accident/disability insurance, wellness programs, paid family leave, domestic partner benefits, education/training programs, and 401(k) matching, not to mention a host of other great perks.

Why Join Us?

• A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
• Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
• Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

If you're ready to ignite your potential and contribute to Dermalogica's mission, we'd love to hear from you! Apply now and let's explore the opportunity together. All applications are reviewed and a member of our Human Resources team will contact you if your experience and skills are a match for the position.

Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.