Senior Yardi Application Support Analyst - Willow Bridge Property Company

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.

Willow Bridge is currently hiring for an experienced Senior Yardi Application Support Analyst to oversee support to a national footprint of property managers (clients), responding to incoming client questions and requests regarding Willow Briedge Property Company's Property Management systms, including Yardi 7s, Rent Cafe/CRM, and Payscan.

We are looking for a subject matter expert to join our Yardi Support team in a long-term position. The incumbent of this role will maintain all aspects of the customer relationship, assisting clients inv arious technical and data service via phone/emails. 

Essential Day-to-Day Responsibilities:

Primary role is to work with Willow Bridge property management personnel to assist them with questions or problems they have with Willow Bridge Property Management Systems, Yardi 7s, Rent Cafe/CRM, Payscan, and OneSite:

• Investigating system or data problems and taking corrective action in the system
• Assist testing new software releases
• Analyzing recurring problems to determine root cause and create requirements for system changes to address the problem

Qualifications:

• Bachelor's Degree a plus, preferably in Information Technology, Business, or Real Estate.
• Minium 5 years Yardi support experience.

Required Skills:

• Working knowledge of the following systems: Yardi 7s, Rent Cafe/CRM, and Payscan.
• Excellent communication, verbal & written skills
• Basic PC skills
• Working knowledge of Excel, PowerPoint, and Word