Senior Windows systems engineer - LLJP00001440 at Softworld Inc

Lexington, MA

Job Title: Senior Windows systems engineer

MUST BE ABLE TO OBTAIN AN INTERIM CLEARANCE OR HAVE A SECRET CLEARANCE PRIOR TO STARTING

Location: Remote

Onsite Requirements:

Job Description:

100% remote - highly preferred they work EST time zone

On Call Rotation Schedule:

On call for one week/24/7, every 8 weeks.

This position will report to the Lab's End-Point Engineering Team as part of ISD.
The goals of this position will be the successful execution of projects and operational work as needed.
All managed systems will be required to meet NIST 800-171 security compliance and operational processes and controls for these systems will be designed to meet the Laboratory's audit requirements in accordance with Cybersecurity Maturing Model Compliance (CMMC)
The successful candidate will be expected to work across other IT teams to address operational, project and compliance tasks as necessary.
In addition to technical skills necessary for completing the work this position will require strong organizational, project management and communication skills to help implement and manage change.
An understanding of security controls based on NIST 800-171 will be important and previous experience in working in a security compliance environment is a plus.
The current platform configuration requires extensive knowledge and support of Windows 11, systems management platforms including HCL BigFix and Microsoft ECM and scripting technologies including Microsoft PowerShell, Python, VBScript and Batch and knowledge on Windows image creation and delivery including device driver injection.
In addition, the position will demand senior-level experience with troubleshooting and vulnerability remediation including the creation of scriptable solutions.

Responsibilities include but not limited to:
Solution Development

Participate in technical projects including the collection of business / functional requirements, solution design and deployment, pilot and testing, collection of feedback, creation of solution documentation, communicate and deploy solution effectively to customer base
Communicate and report status to project supervisors and stakeholders.
Work expected to follow project-management best practices and demonstrate effective skills in creating artifacts appropriate to variety of audiences including training and end-user guidance.
Communicate and educate Lab staff on new features, project status via written and/or presentations as required.

Systems Administration:

Manage all systems management platforms systems to ensure normal operational status. Includes working with peer IT teams from network, cyber and platforms as well as enterprise monitoring and system auditing to facilitate issue resolution.
Work with Lab security team(s) to ensure security compliance and risk / vulnerability management best practices associated with identity and authentication systems including maintaining operational and configuration documentation and ensuring identity systems are audit ready.
Triage incoming technical issues to ensure timely return-to-service for customers while documenting knowledge to help address similar issues
Build and deploy fixlets to address technical issues or needs utilizing appropriate scripting or configuration tools.
Oversee and execute system upgrades and new feature deployment as required including adherence to all ITIL-best practices and communications to Lab staff.
Provide status update and operational metrics, KPIs to Leadership team as necessary
Participate in ITSM best practices by the organization including change, release, and incident management.
Supports 3rd tier incident escalations and ticket assignments.

Must Have:

Security compliance and operational processes
IT Service Management (ITSM)
Troubleshooting hardware and software issues
Scripting Languages: Perl, Python, Shell Scripting, PowerShell.
MS Active Directory, LDAP
SCCM, and Active Directory
Strong Backup Experience and Proven Ability to Protect Mission Critical Data
System Administration
Technologies including DNS, DHCP, Proxy and Load Balancing
Windows Patch Management
Windows Server Platform
Project planning and execution
Presentation, verbal and written communication skills
Strong customer service skills and communication
Strong team communication

Nice to Have:

1/2