Senior Warehouse Technician - TDS Telecom

Overview

As the Senior Warehouse Technician, in Plover, WI, you will work within a team-based environment to ensure inbound/outbound shipments are accurate and free of damage. Tests equipment for proper function and facilitate repairs when necessary. Maintains inventory and ensures accuracy in the system. This position handles work orders and works with internal customers to ensure they receive the equipment they need, when they need it.

This position can be hired at either a Warehouse Technician (#2024-23485) or a Senior Warehouse Technician (#2024-23431) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for. 

The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role.  Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. 

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban, and rural communities throughout the U.S. With 1.2 million connections, TDS is a rapidly growing technology company. Powered by fiber optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol-based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit tdstelecom.com. TDS Telecom, headquartered in Madison, Wis., employs 3,600 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video  and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Visit tdsinc.com. 

Responsibilities

• Receives: Ensures inbound and outbound shipments are accurate and free of damage. Receiving duties include unloading trucks, coordinating materials with packing slips, tagging and filing documents indicating received receipt. Ensures all new CPE equipment is loaded correctly into the inventory system within 48 hours of being received. Unpack CPE, label and repack before adding to inventory
• Service:Test equipment for proper function and schedule repairs of damaged/broken or defective equipment. Coordinates all Repairs to include CPE equipment, Head end equipment, Hardline Equipment and warranty items
• Inventory:Maintains inventory including purchasing, receiving, stocking, and tracks regulated and non-regulated equipment and materials.
  • Performs Inventory & Supplies duties such as repair & returns, orders & processes orders for regulated & deregulated items, tracks regulated & deregulated inventory, maintains appropriate inventory levels utilizing the mailbox andweb tools (e.g., Inventory Use & Transfer Application, etc.), Plant Record Systems, SAP and other TDS and Broadband applications as appropriate.
  • Inventory responsibilities include warehouse, vehicles, in process orders, repairs & delinquent shipments which includes the physical loading and unloading of all shipments.
  • Establishes and maintains a tracking database, tracks delinquent shipments, tracks Broadband projects, and maintains an accurate log of all purchase orders.
  • This includes working directly with Finance and to maintain accurate and appropriate inventory levels. Arrange Disposal or recycling of equipment as needed.
• Support: Receive printed work orders and prepare equipment needed for each work order. Work with the In-house technicians, front counters and contractors on locally picked up CPE recoveries. Issues CPE, Hard Line and Construction Supplies and equipment. Coordinate Shipping.
• Ensures all warehouses and yards are Clean and Organized
• Ensures all warehouse equipment is in serviceable and in working condition
• Assist others with locating equipment, issuing supplies and equipment, process CPE reconciliations, prepare outbound shipping.
• Operate forklifts and fleet vehicles to transport equipment or supplies.
• Perform other duties as requested by Manager.

The functions listed above are intended to describe the general nature and level of work being performed by associates assigned to this job. They are not intended to be an exhaustive list of all responsibilities; other duties may be assigned.

Qualifications

Required Qualifications

• 2+ years of customer service experience -OR-current military service, or prior military service with honorable discharge.
• 2+ years of warehouse experience with both electronic and manual inventory systems.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
• Must have and maintain a valid driver's license, insurance, and have access to reliable transportation.

Other Qualifications

• Familiarity with company products and services.
• Proven organizational skills and ability to multi-task.
• Demonstrated customer service skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
• Ability to work in a fast-paced, dynamic work environment.
• Ability to communicate information effectively.
• Judgment and Decision Making -Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Time Management.

Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply! Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qualifications, when, in fact, they have the skills and experience to be successful in the role!  Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today! 

Physical Demands and Work Environment. While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 poundsand occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distancevision, color vision, peripheral vision, depth perception, and ability to adjust focus.This position may require working outdoors, in mechanical/ equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others.  Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates.  Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Pay Range (Hr./Yr.)