Senior Victim/Witness Claims Technician - County of Riverside
Riverside, CA 92501
About the Job
The Riverside County District Attorney's Office has an opportunity for two Senior Victim/Witness Claims Technicians supporting the Riverside location. The incumbent will be responsible for providing technical guidance and training to support staff, assisting clients applying for compensation reimbursement, and determining which documents are needed to support claims. Additionally, the Senior Victim/Witness Claims Technician will prepare summary reports of information gathered, prepare verification reports, and perform other related duties as required. Please be aware the District Attorney's Office will conduct an extensive background check, including a credit check and any criminal involvement.
The most competitive candidates will possess the following:
Experience working with crime victims (de-escalation techniques and trauma-informed practices), determining initial and continuing eligibility, complex clerical experience working in a medical setting, and lead experience.
Meet the Team!
The Riverside County District Attorney's Office represents the People of the State of California in all criminal matters arising in Riverside County. The District Attorney's Office is committed to ensuring that justice is served, and the community is protected by prosecuting the guilty, safeguarding the innocent, and protecting victims and their rights. The District Attorney's Office strives to establish and maintain effective, honest, and timely communication between the office and the community in order to keep citizens informed about the prosecution function and the administration of justice.
EXAMPLES OF ESSENTIAL DUTIES
• Assists victims of crimes, who have suffered an emotional or physical injury, in applying for compensation benefits for medical costs, funeral expenses, and/or loss of income.
• Reviews and evaluates victim applications for adherence to state statutory and eligibility requirements; verifies all claims or unclaimed losses and sends notification letters to clients and service providers.
• Calculates net loss to victim considering all other sources of compensation available such as health insurance, disability insurance, public assistance programs, and court-ordered restitution.
• Determines which documents will be necessary to support wage, medical, or funeral loss claims.
• Maintains contact with clients, employers, and service providers until all claims are verified; obtains crime report from appropriate law enforcement agency.
• Contact law enforcement officers, court officials, attorneys, probation officers, etc., to determine the status of each case, whether the victim contributed to the crime occurrence, and whether or not restitution will be ordered.
• Research criminal disposition for additional information; provides information and referral services for victims and their families.
• Prepares verification report giving a synopsis of crime, violation charges, description of injury, disability period, criminal proceedings against defendant, and recoverable gains.
• Prepares loss and reimbursement form reflecting each medical provider expenses incurred, reimbursements received, and net loss to claimant; may perform initial intake interview with the victim or their families.
• Data entry and receiving and processing applications.
MINIMUM QUALIFICATIONS
OPTION I
Experience: Two years of experience assisting crime victims file compensation reimbursement claims with the State Board of Control and determining victim/witness program eligibility.
OPTION II
Experience: Two years of experience determining initial and continuing eligibility for one or more public social service programs in accordance with established procedures.
OPTION III
Experience: Four years of clerical experience which must have included either at least three years in a medical setting which involved working with medical terminology (completion of 12 semester or 18 quarter units of coursework in medical terminology may be substituted for one year of the required specialized experience in a medical setting)
OR
At least two years of experience involving extensive public contact with responsibility for interviewing individuals to obtain and record information and explaining rules, regulations, policies and procedures. Either of the following may be substituted for one year of the general clerical experience: Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, medical assisting, or a closely related field.
OR
Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, medical assisting, or a closely related field.
Upload a copy of your credentials (license, certificate) and /or proof of education (degree, transcripts, certificate of completion) as an attachment to your NeoGov account. (Official and unofficial transcripts will be accepted.) A Foreign Education Equivalency evaluation is required for education completed outside of the United States.
Knowledge: The principles and methods of effective supervision; modern office procedures including the preparation of reports and correspondence, filing, and the operation of standard office equipment; effective bookkeeping and interviewing techniques; and basic medical terminology.
Ability to:Lead/Supervise the work of others; establish and maintain effective working relationships; train and evaluate the work of others; accurately gather, record, and evaluate data necessary for determining compensation reimbursement; review police reports and medical reports to extract pertinent information; learn, interpret, and apply policies and maintain systematic, detailed, and accurate records; make basic arithmetical computations; identify problems requiring referral to other department staff.
License: A valid California Driver's License may be required.
SUPPLEMENTAL INFORMATION
Veterans' Preference
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here ( Download PDF reader ).
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://dao.rc-hr.com.
What's Next?
This recruitment is open to all applicants.
Please be aware, the District Attorney's Office will conduct an extensive background check including a credit check and any criminal involvement.
Applicants who are current County of Riverside employees and/or current employees of the District Attorney's Office may be considered before other applicants depending on the volume of applications received.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. No late applications will be permitted. Include relevant work experience details on resume and/or application.
Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Qualified applicants may be considered for future vacancies throughout the County.
Based on the number of applications received, the posting may close without notice.
If you have questions regarding this position, please contact Andrea Evans at 951-955-3572 or e-mail at aevans@rivco.org .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
GENERAL APPLICATION INFORMATION:
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com . A pre-employment physical examination and background check may be required.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.