Senior Vice President, Technology Operations - Pennymac

PENNYMAC:

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. 

 

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day:

The Senior Vice President Technology Operations is responsible for ensuring maximum uptime in a 24/7 environment with a national footprint through multiple 3rd party vendors with a focus on communicating: issue resolution, network and server maintenance, systems monitoring, infrastructure availability, the tracking and driving of departmental goals, and monitoring and reporting on departmental progression. As the SVP Technology Operations, you will ensure that our Operations Center is staffed accordingly to monitor, manage, and maintain the redundant datacenter infrastructure and ensure uptime of multiple 3rd party providers.

 

The Senior VP Technology Operations will:

 

• Ensure continual process improvement within the Operations Center including but not limited to automation of Operations Center tasks and reporting, implementation of company-wide monitoring initiatives and routine administration tasks
• Identify and interview candidate(s) for the network operations team when needed
• Verify processes and procedures (e.g. reporting, patches, updates, call answering/handling, and training) are in place to support scalable growth
• Manage the creation and maintenance of all Operations Center related documentation
• Generate key reports for management including but not limited to: system availability, service level agreements, and customer issues
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring:

• Bachelor’s degree or equivalent work experience
• 10+ years of experience managing dynamic technology environments

• Experience in enterprise EUC/VDI deployments, preferably with VMware Horizon

• Strong understanding of VMware virtualization technologies (vSphere, vSAN, NSX) and cloud solutions (VMC on AWS)

• Fluency with Horizon, Workspace ONE, App Volumes, and customized Windows OS deployment

• Familiarity with AWS (VMC) and Azure (AVD)

• Knowledge of networking concepts (VPNs, load balancing, firewalls) for secure remote access

• Scripting and automation skills (PowerShell, APIs, etc.)

• Demonstrated competency in technical writing, including various documentation, management reports, and metrics
• Strong technical proficiency in troubleshooting, managing, and monitoring networks and server hardware and software in a Linux and windows environment

Why You Should Join:

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. 

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. 

 

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: 

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave 
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement 
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

 

To learn more about our benefits visit: https://pennymacnews.page.link/benefits

 

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role 
• Higher in range - Experience and skills add value above typical requirements of the role 

 

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. 

 

Salary:$142,500 - $237,500Work Model:OFFICE