Senior UX Researcher at Fidelity TalentSource LLC

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a UX Designer to work in Fidelity’s Charitable group in Westlake, TX!

Fidelity Charitable is looking for a Senior UX Researcher who is passionate about uncovering insights to make charitable giving simple and effective. We are creating experiences that inspire Fidelity Charitable donors to make more of a difference with their philanthropic dollars. It’s a fast-paced environment where decisions are customer-centric, data-focused, collaborative, and iterative.

The Team & Role

This role is part of the UXD & Digital Experience team creating experiences for donors, advisors, and internal associates. It is a senior level position where the associate will develop and manage the UX research practice from the ground up. Responsibility will be to collaborate with the Director of Design and business partners to understand, plan and execute the research needs for the upcoming year based on the business roadmap as well as foundational UX metrics.

The Expertise You Have

• 10+ years of UX Research experience preferred
• Documented experience leading and managing the day-to-day operations of research, ensuring projects are executed efficiently and effectively is a must
• Documented experience developing and implementing longer range plans to drive the research practice forward, aligning with business goals and objectives is a must
• Digital portfolio to review online is preferred

The Skills You Bring

• Project Management: Expertise in managing multiple research projects simultaneously, ensuring timely and high-quality delivery.
• Research planning and execution: Ability to define research questions and select appropriate research methods. Develop protocols, recruit participants and conduct the research.
• Data analysis: Collect data, ensure data quality, and analyze to identify patterns, trends and themes in various data sets to uncover actionable insights.
• Create Research Reports: Develop comprehensive research reports and presentations to effectively communicate research findings and recommendations to collaborators.
• Advocate for Users: Act as the voice of the user, ensuring that their needs, behaviors, and motivations are at the forefront of product and design decisions.
• Industry Best Practices: Up-to-date with the latest UX research trends, tools, and standard processes to ensure innovative and effective research approaches and collaboration with research and data partners.
• Partner Collaboration: Liaise with multi-functional teams and leadership to align research initiatives with business priorities and deliver actionable insights.

The Value You Deliver

• Informed Decision-Making: Provide data-driven insights that guide product and design decisions, resulting in user-friendly and effective solutions.
• Strategic Impact: Influence the overall product strategy and direction by providing a deep understanding of user behaviors, needs, and motivations.
• Operational Excellence: Build the research practice and ensure it operates efficiently, delivering high-quality insights that drive business success.

Company Overview

 
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at

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We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at .

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit

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blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.