Senior UX Innovation Research Specialist at ZSN Systems & Solutions LLC

Required Skills - UX, Research, Product Innovation

Job Duties -• Participate in the collaborative definition of the vision for new products, services or businesses.
• Have a robust catalog of experience design frameworks that they will be able to use on-the-fly based on circumstances and opportunities.
• Have strong analytical and problem-solving skills with the ability to help make data-driven decisions.
• Be at ease with cross-functional teams, including product management, engineering, and marketing, to design and develop innovative product concepts and solutions.
How might we...
• define and select the correct methods/frameworks that generate the most value during workshops?
• build a precise financial plan that will speak for itself and be used as a target state for a novel product?
• help articulate clear hypotheses and design qualitative research efforts to test and evaluate those hypotheses?
• translate a vast amount of research inputs into weighted evidence that will enable the team to make decisions?

Job Requirements -• Located in Jersey City, NJ or Boston, MA and willing to be on site 3 days/wk
• Conduct market research and analysis to identify opportunities for new product development in the 0-1 space, featuring in-depth competitive analysis and TAM/SAM/SOM calculations.
• Develop and execute research plans, including qualitative and quantitative methods, to gather data and insights on target markets, customer needs, and competitive landscapes.
• Create and present compelling business cases for new ideas, featuring market analysis, and pro forma financial statements, including ROI, P&L, FCF projections.
• Collaborate with the product management team to prioritize product features and develop and maintain a product roadmap, including short-term and long-term goals, milestones, and key performance indicators (KPIs).
• Mastery of design thinking workshop facilitation, following the Design Sprint format, both on-site and online using digital tools like Mural and Miro.
• Stellar communication skills and fluency in pitching creative concepts confidently to a range of stakeholders, both internal and external.
• Deep understanding of with CX, including the ability to wireframe using tools like Figma or Balsamiq.
• Curious nature leading to continuously evaluating the frameworks and techniques being shared in the innovation, research, design and product ecosystems, ensuring our work remains cutting-edge and relevant.

Desired Skills & Experience -• 5+ years of professional experience as a Consultant, Researcher, Product Manager, Product Designer, Strategist, or equivalent roles
• Proven ability to work in environments characterized by rapid change, ambiguity, and high expectations. E.g., Consulting Agencies focused on Innovation and Strategy, Founders or Founding contributors in venture-backed companies, Innovation departments from market leaders in their industries.
• Track record of innovation work, and a portfolio showcasing both the work done and the processes followed.