Senior UX Designer - Dematic

Dematic is an intralogistics innovator that designs, builds and supports intelligent, automated solutions for manufacturing, warehouse and distribution environments for customers that are powering the future of commerce. With engineering centers, manufacturing facilities and service centers located in more than 25 countries, Dematic’s global network of 8,000 employees have helped achieve more than 6,000 worldwide customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, a global leader in industrial trucks, supply chain solutions and related services, and a leading provider of warehouse automation.

Key Responsibilities:

• Champion the customer throughout solutions development process
• Work directly with customers and internal stakeholders to understand user needs and goals
• Conduct user-centered design research and usability testing with customers
• Develop detailed personas and lead a persona-driven design approach
• Create consistently high-quality user interface mockups/walk-throughs for stakeholder reviews
• Perform usability testing and take a data-driven approach to optimizing user experience
• Work within an Agile (Scrum and Kanban) environment to plan and deliver work incrementally
• Contribute to user acceptance testing with customers especially as part of early adopter programs
• Help customers visualize and understand complex data and make operational decisions
• Build strong partnerships with software engineers, business analysts and product managers
• Contribute to Dematic UX standards for software product enhancements
• Contribute to customer training design to support effective operations
• Contribute to a UX community of practice to develop standards, process and tools

Qualifications:

• Post-secondary education in human-computer interaction, design or related field
• Experience working directly with customers to conduct user research and feedback
• Expertise in a wide range of qualitative and quantitative research methods
• Minimum of 8 years of experience working on design for enterprise software
• Exceptional communication skills to present work to customers and executives
• Experience using standard prototyping and design tools including Sketch and Adobe Creative Suite
• Proven ability to work independently, set own priorities, and meet commitments

• Understanding of customer analytics and principles of data visualization and dashboards
• Exceptional ability to work with cross-functional teams to build partnerships and get things done
• A strong portfolio of web and mobile design work for real products
• Experience working in an Agile Scrum or Kanban environment to evolve product designs iteratively
• Willingness to travel with some frequency for on-site customer discussions
• Experience working with global customers is an asset
• A passion for user-centered design, a good sense of humor, and an ability to have fun!