Senior Underwriting Account Manager - WCF Insurance

Position

The Small Business Underwriting department at WCF has an immediate opening for someone who can demonstrate the WCF values to join their team as a Senior Underwriting Account Manager reporting to the Manager, Customer Care & Underwriting Support. This is a full-time, exempt position and can be based out of any WCF core states including Utah, Idaho, Arizona, Nevada, Colorado, or California. Remote work is available. This posting is open to internal and external candidates.

Responsibilities

• Provide effective mentoring and training to underwriting account managers.
• Support assigned underwriters in the process of receiving, reviewing, documenting, and servicing business to enhance underwriter productivity and provide excellent customer service.
• Oversee effective distribution of account manager tasks.
• Collaborate with manager to identify areas of process improvement and quality assurance.
• Liaison between the account managers and the small business assistants.
• Manage in-force book of business through reports, timely handling of requests, discussions with underwriter on book profitability and other actions as assigned.
• Bind quotes, update and upload documents as needed.
• Handle agency and customer phone calls, emails, and manage system created events.
• Team with underwriting assistant to issue policies, endorsements, and other items according to service requirements.
• Run and review with underwriters reports necessary to grow a profitable book of business.

Qualifications

The most qualified candidate will have:

• Bachelor's degree in business, marketing, or related field - math or statistics preferred.
• At least three years insurance experience or combination of education and experience.
• Solid understanding of state and bureau filings, regulatory requirements, and the importance of compliance.
• Multiline or multistate underwriting experience.
• Strong analytical and problem-solving skills.
• Strong MS Office skills required, especially in Excel.
• Ability to work under pressure and without direct supervision.
• Excellent customer service and organization skills, inquisitive and curious.
• Excellent telephone, written, and verbal communication skills.
• Ability to organize, prioritize, and manage multiple tasks in a timely manner.
• Ability to provide excellent customer service to internal and external customers.

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program and time off to volunteer. All employees earn 4 weeks of vacation their first year. Expected salary for this position is $26.77-$38.47/hour depending on location, experience, and education.

An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they've applied for the position.

WCF INSURANCE DE&I MISSION

Promote and embrace a diverse, inclusive, equitable, and safe workplace.

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.