Senior Trust Policy Specialist - Taskrabbit
New York City, NY
About the Job
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal's "Best Places" Best Companies for Diversity, #1 2019 and 2020
- DataBird journal's "Best Places" Best Companies for Women, #4 2019 and #1 2020
About the Role:
As the Sr. Trust Policy Specialist, your work will help keep the Taskrabbit community safe through building and implementing internal policies that can support our community at scale and create accessible policy enforcement guides. You will work across the business and with external stakeholders to continuously evaluate and improve our policies and to handle new issues as they arise. This is a critical global function tasked with ensuring the safety of all our clients and Taskers on the Taskrabbit platform. The scope of the role is vast, ranging from policy and standards evolution globally to identifying and executing on key opportunities to drastically reduce the most common issues customers (Clients and Taskers) experience on TaskRabbit and to improve the experience when customers do encounter an issue. Prioritization of these opportunities will be made with a balance of improving the customer experience while helping Taskrabbit meet its aggressive financial goals.
Our ideal candidate is passionate about Taskrabbit, marketplaces, and the sharing economy. The ideal candidate has a passion for data-driven insights to help them make informed decisions that improve and optimize our programs, policies and procedures for accuracy and efficiency. The candidate must also be personable, collaborative, and flexible, with the drive to support complex projects across multiple stakeholder groups and have proven experience in policy writing and framework development.
You will report into the Manager, Risk & Trust Policy, on our Risk, Trust & Payments team in our Operations organization.
What You'll Work On:
- Set internal and external policies and procedures for Clients and Taskers
- Research and draft data-driven policies, with a focus on Safety, as part of a global team.
- Develop, organize, and maintain a searchable repository of all policies
- Implement a scalable, transparent standards program and member behavior policy and guidelines for all TaskRabbit customers
- Foster and maintain relationships with internal business vertical leaders, including executive stakeholders
- Collaborate with cross-functional stakeholders across departments such as Commercial Operations, Legal, Product, Communications, and Business Development.
- Guide policy operationalization efforts with cross-functional teams like Training & Development and Risk Operations
- Understand the Tasker and Client perspectives to enhance the overall TaskRabbit experience
- Network with Managed Marketplaces and Gig Economy contacts through webinars, conferences, and information sharing
- Provide recommendations for continual innovation and support company expansion goals
Your Areas of Expertise:
- Bachelor's degree in any field,
- Minimum 4+ experience in an Operations, Policy, Legal, or Trust and Safety
- Ability to work closely with global, cross-functional partner teams
- Exceptional writing and editing skills
- Proven experience in policy writing and framework development
- Capacity for critical thinking, research, and analysis
- Strong verbal and written communication abilities
- Proactive, clear, and concise communication style
- Demonstrates thoughtful business judgment and strategic thinking
- Ability to work effectively under pressure
- Adapts well to fast-paced environments
- Strong attention to detail
- Skilled at decision making and navigating ambiguity
- Effective time management and prioritization skills
- Familiarity with tools like G-suite, JIRA, Confluence, and Looker
- Analytical mindset and creative problem-solving abilities
- Passion for building trust and delivering exceptional customer experiences
- Enjoys collaborating with a tight-knit team
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base pay + bonus + benefits + perks.
The base pay range for this position is $80,00 - $111,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
You'll love working here because:
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers US employees employer-paid health insurance and a 401k match with immediate vesting. Taskrabbit offers EU employees medical insurance. We offer all of our global employees, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit's commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.