Senior Travel Product Manager - Vacations By Rail

Vacations By Rail is North America’s leading provider in rail vacations and the trusted authority on rail. We have more than 400 independent train journeys, escorted rail tours, rail-cruise combinations and luxury rail journeys in over 50 countries. We believe rail travel is an extraordinary way to discover the world by allowing you to slow down and immerse yourself in a region in a way that can’t be experienced by plane, car or bus. We partner with the world’s most iconic and scenic railways such as Rocky Mountaineer, Orient Express, Glacier Express, and all of our itineraries include high-quality hotels and must-see excursions.

We’re owned by UK-based Great Rail Journeys, an award-winning tour operator with more than 70 years of experience designing global train vacations. Our team is proud of our A+ rating with the Better Business Bureau and 5-star rating on TrustPilot which validates our dedication to providing exceptional customer experiences.

We’re looking for a Senior Product Manager to lead our US Product Team by driving and managing the successful delivery of our Independent and Escorted Product portfolio. This is a hybrid role located in downtown Chicago, Illinois, near historic Union Station, the hub of passenger rail service across America.

You’ll be required to work in the office with your team 4 days a week so please make sure you can commute before applying.

Some of the key things you’ll be doing…

• Leading, driving and improving the effectiveness and efficiency of our North America product team.
• Creating and developing a tour portfolio that differentiates us from the market and appeals to our customer base, whilst ensuring a high level of customer experience.
• Researching market trends and customer preferences to identify opportunities for new escorted tour products. 
• Monitoring sales performance, analyzing market feedback and identifying opportunities for product enhancements or adjustments.
• Building and improving capability and motivation through coaching, feedback, development and empowerment.

We’d love to hear from you if you are…

• Experienced in travel, including the development and delivery of high-quality Independent and Escorted products.
• Highly customer-focused with the ability to instil a customer-first ethos within the team.
• Experienced in leading and developing successful teams to deliver results.
• Motivated and driven to improve efficiencies, productivity and operational delivery.
• Able to plan long-term and be ‘hands-on’.
• Comfortable challenging peers across the business to make improvements.
• Able to balance people and performance needs.
• Skilled in verbal and written communication.