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ESSENTIAL DUTIES AND RESPONSIBILITIES  

Duties may include but are not limited to transportation, and/or logistics and backhaul functions.

Transportation:

• Answer all incoming calls to resolve driver, sales representative and customer issues as needed. Communicate with drivers any updates to their routes.
• Utilize software (MS Excel, Omnitracs, Tandem, Kronos, etc) to create, update, and communicate various reports and files for proper transportation functioning. Examples include attendance, DVIRs, backhaul spreadsheets, delivery window dispatch, driver key log, trailer temp log, transportation route update, network update, and other transportation metrics.
• Complete the damages and shorts process by notifying vendors and drivers to find a resolution. Complete associated paperwork involved in damages and shorts.
• Support in training and developing junior clerical teammates.
• Other duties as assigned by manager.

Backhaul and Logistics:

• Communicate key information to the proper recipient to support backhaul and transportation operations (including, but not limited to, the arrival of backhauls, daily dispatch information, backhaul scheduling/rescheduling, service updates to Omnitracs, abnormalities/delivery issues, etc).
• Coordinate logistics by scheduling pick up appointments for backhaul orders and vendors for the division. Optimize the pick-up and delivery of all inbound backhauls considering all restrictions while minimizing cost and ensuring compliance. Complete all necessary paperwork for proper logistics functioning and communicate backhaul and logistic information when necessary.
• Research new backhaul opportunities with buyers and replenishment managers to maximize efficiency in the division.
• Other duties as assigned by manager.

RELATIONSHIPS

• Internal: Operations, transportation, warehouse personnel, drivers
• External: Vendors

WORK ENVIRONMENT

• The work will take place at a desk in an office environment but may occasionally require work in normal warehouse environments including cooler and freezer areas where temperatures may be as low as -5 degrees.

MINIMUM QUALIFICATIONS

Related Experience/Requirements:

• Minimum three years of experience in warehouse administrative or clerical position. Prior logistics, transportation, and/or warehouse experience required.

Knowledge/Skills/Abilities: 

• Excellent communication both verbally and in writing.
• Excellent telephone and customer service ability.
• Ability to manage multiple functions in a fast-paced environment.
• Strong math, analytical, and organizational skills with high attention to detail.
• Intermediate computer skills with proficiency in programs such as Microsoft Word, Excel, Access, and Outlook.
• Problem solving and critical thinking abilities to independently solve problems of intermediate scope.
• Strong teamwork skills with the ability to support others in the department and division.

Education

• High school diploma or GED/equivalent required.

PREFERRED QUALIFICATIONS

• Knowledge of DOT Hours of Service Regulations.
• Knowledge of our geographic delivery area.

Certifications/Training

• Experience with Omnitracs, Tandem, Kronos, XATA, Manhattan, PowerDock, Airclic preferred.

PHYSICAL QUALIFICATIONS

• Must be able to perform the following physical activities for described length of time:

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND OCCASIONALLY

WALK OCCASIONALLY

DRIVE VEHICLE N/A

SIT FREQUENTLY

LIFT

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

CARRY

1-10 lbs (Sedentary) OCCASIONALLY

11-20 lbs (Light) OCCASIONALLY

21-50 lbs (Medium) OCCASIONALLY

51-100 lbs (Heavy) N/A

Over 100 lbs (Very Heavy) N/A

PUSH/PULL*1 OCCASIONALLY

CLIMB/BALANCE*2 OCCASIONALLY

STOOP/SQUAT OCCASIONALLY

KNEEL OCCASIONALLY

BEND OCCASIONALLY

REACH ABOVE SHOULDER FREQUENTLY

TWIST OCCASIONALLY

GRASP OBJECTS*3 FREQUENTLY

MANIPULATE OBJECTS*4 FREQUENTLY

MANUAL DEXTERITY*5 FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law.  The expected base rate for this role is between $18.00 and $28.00 hour.

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​Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.