Senior Training Specialist, Fixed Operations - TEC Equipment, Inc.

Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota.

TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs.

The Fixed Operations Senior Training Specialist is pivotal in upholding TEC Equipment’s talent standards by delivering a thorough training curriculum at the onset of employment and as necessary throughout an employee’s time at TEC. Responsibilities encompass close collaboration with key stakeholders at both corporate and branch levels to identify areas requiring employee development. This role also involves designing tailored training paths for new hires and existing staff, along with implementing mechanics to monitor and assess employee performance post-training.

• Create comprehensive training programs tailored to various customer facing Fixed Ops employees, including parts and service teams, focusing on specific job functions and skill enhancement.
• Define clear training paths aimed at enhancing employee skills and facilitating career progression within the organization. Conduct needs assessment for new content and curriculum.
• Develop engaging training materials, utilizing diverse formats such as videos, interactive modules, and simulations, to ensure effective learning experiences.
• Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed.
• Work closely with the management team to establish monitoring systems aimed at ensuring employees meet training expectations. Collect feedback from managers to gauge the effectiveness of training programs and implement regular check-ins and surveys to solicit feedback on training experiences.
• Ensure that staff members, including Outside Parts Sales Associates, Parts Counter Associates, Phone Room staff and Service Advisors, have easy access to relevant information and resources. Utilize current platforms and implement tools such as online portals or databases to facilitate information retrieval and sharing.
  
• Conduct product training sessions to support category management initiatives, ensuring employees are knowledgeable about product offerings.
• Schedule and facilitate vendor training sessions at local branches to keep employees updated on product features and specifications.
• Develop and conduct customer service training programs focusing on essential skills such as greeting customers, demonstrating empathy, and proactive communication using.
• Develop and deliver training programs to help employees identify cross-sell and up-sell opportunities that offer value to both the customer and the company.
• Create and manage a platform, such as an intranet or designated meetings, for employees to submit, vet, and disseminate best practices. Define a recognition process to acknowledge and reward employees to sharing valuable insights and successful implementations.

• High school diploma or equivalent, Associate’s Degree preferred
• 5+ years with designing and implementing learning strategies, managing training programs, and developing employees' skills and knowledge within an organization.
• 3+ years of sales experience, with proven track record of developing outside sales professionals, sales plans/strategies and delivering targeted results.
• 3+ years of education content creation
• Keen knowledge of Class 8, med duty and trailer parts, as well as our customer and vendor landscape.
• Action oriented, results-oriented, self-motivated.
• Strong listening, communication, coordination, documentation, and influencing skills.
• Excellent written and oral communication skills including presentation ability.
• Strong business acumen with ability to analyze, prioritize, identify, create, and execute solutions.
• Ability to work independently and remain detail-oriented and composed under pressure and in a frequently changing environment.
• Ability to successfully coach and develop individuals in a competitive sales environment.
• Subject matter expert in course content
• Proficiency with basic software and applications including Sales-I, Salesforce.com, CDK, Windows, Microsoft Office Suite, Elite Extra, etc., and ability to learn new computer programs quickly.
• Familiarity with video editing software including, Camtasia, Create Studio, Doodly, and Audacity preferred.
• Experience with curriculum development, creating content for adult learners in both written and video formats preferred.

TEC provides our employees and their families with a full menu of health, wellness, and retirement benefits.

New hires are eligible to participate in TEC Equipment’s comprehensive benefits plan the first of the month following your date of hire.

• Choice of two comprehensive medical plan options that include prescription drug coverage
• Choice of two dental plans that cover preventative and diagnostic care, basic and major services, and orthodontia for children
• Vision care, discounted hearing exams, and hearing aids
• 401(k) retirement savings plan with company contribution
• Life, accident, and disability insurance
• Employee Assistance Program (EAP)
• Education assistance
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick

All offers of employment are contingent upon successful completion of all applicable screenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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