Senior Technology Analyst, ServiceNow Developer at Marriott

JOB SUMMARY

We are looking for a Senior Technology Analyst to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform.  The Senior Technology Analyst role is technical in nature and will work with the Director of the ServiceNow Platform, the ServiceNow Architect, the ServiceNow administrators, a team of engineers and technical analysts, and stakeholders of the platform. This role will report to the Sr. Manager for the ServiceNow IT Asset Management function and sit within the ServiceNow IT Asset Management and Configuration Management (CMDB) team.  Duties of the ServiceNow Senior Technology Analyst/ServiceNow Developer includes but is not limited to:

• Architectural Expertise: Design scalable, reliable and high performance ServiceNow solutions that meet both immediate program needs and long-term business goals.
• Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations. Configure the ServiceNow HAM and SAM modules to align with Marriott Business requirements for ITAM and industry best practices.
• Innovation:  Encourage innovation within the ServiceNow team.  Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements. 
• Testing and Quality Assurance:  Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience.  Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes.
• Data Migration & Data Integration: Develop and document data migration and Data Integration strategies and plans as required. Support data migration and integration activities in support of building out the ITAM function.  Ensure data accuracy, data consistency and data pedigree. 
• Development: Experience with workflow studio, flow designer, business rules and service catalog development
• Reporting: Development of custom reporting tables and dashboards to support business requirements for reporting and analytics
• Documentation: Creating and maintaining technical documentation, including design documents, configurations, and user guides.
• Technical knowledge: 
  • HAM module and its capabilities for hardware tracking, inventory management, lifecycle management, reporting and analytics. 
  • SAM module and its capabilities for managing software entitlements, software lifecycle management, reporting and analytics.
  • Product Model Management and Normalization
  • Content Library Service
  • Hardware Asset Workspace and Software Asset Workspace
  • Reporting and Performance Analytics

CANDIDATE PROFILE 

Education and Experience 

Required:

• Bachelors degree in Information Technology, Computer Science or a related field
• ServiceNow Certified Implementation Specialist (CIS) – IT Asset Management Certification or equivalent 
• 5+ years of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM 
• 2+ years’ experience gathering, analyzing, and communicating requirements for complex enhancements 
• 2+ years’ experience in systems administration and/or configuration management
• Excellent analytical and problem-solving skills, with the ability to translate complex requirements into actionable plans
• Strong communication and interpersonal skills, with a proven track record of working effectively with cross functional teams and stakeholders.
• Deep functional and technical knowledge of the ServiceNow ITAM modules (Hardware Asset Management and Software Asset Management) and Configuration Management Database (CMDB)
• Understand trends and changes to ITAM modules and the impact to business processes and the platform.
• Proven experience in implementing and managing ITAM solutions with a focus both Hardware and Software Assets
• Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices 
• Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices
• Knowledge of orchestration for automating IT processes 
• Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script Includes, Business Rules, Security Rules and Workflow development with Workflow Studio and Flow Designer. 
• Experience with scripting languages such as JavaScript, Angular.js, Perl, Powershell
• Experience loading data into ServiceNow from third party systems using Web Services and Import Sets.
• Understanding of key technologies used to build ServiceNow integrations including Integration Hub, SSO, Rest Services etc. 
• Experience in Agile and Scrum development approaches
• Hands on experience creating and maintaining API’s and data integration processes between ServiceNow and other services
• Certified ServiceNow Administrator (or ability to obtain it in 90 days)

Preferred:

• Experience in integrating ServiceNow ITAM with other enterprise systems and third-party applications
• Strong ability to carry out assigned tasks independently with little supervision.
• Experience with planning solutions focused on low code/no code implementations while minimizing customizations.
• Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment.
• Strong understanding of the software development life cycle (SDLC).
• Demonstrated success leading small-to-medium scaled initiatives.
• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Knowledge of business environment, service requirements, and hospitality culture.
• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.
• Experience in working with multi-vendor development environment.
• Experience in working with multi-tiered applications.
• Understanding of relational databases and T-SQL
• System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP
• Experience with one or more scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
• Business Rules, Script Includes, UI Actions, Scheduled Jobs – all scripted aspects of ITSM platforms
• Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms.
• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks and networking infrastructure
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.
• Experience of working with ServiceNow platform for global customers.
• Agile/Scrum certifications 
• ITIL Foundations Certification

The salary range for this position is $84,900 to $142,500 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;  candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting, December 20, 2024.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.