Senior Technical Writer - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

The Technical Writer works cross-functionally with product, design, support, engineering, sales, services, and marketing teams to document our software products. This includes creating new content as well as updating existing content across all our technical publications. 

A successful Technical Writer is someone who can communicate with software engineers/programmers at their level while being able to translate complex, technical solutions to non-technical people. They are knowledgeable about software documentation design and best practices. They are also experienced with writing for the web and passionate about using their skills to help others succeed.  

Job Duties: 

• Manage the day-to-day maintenance of multiple documentation repositories.  
• Create and maintain technical specification documents for new product development. 
• Participate in pre-release product reviews and planning activities. 
• Test software to ensure that it performs as specified. 
• Create step-by-step process documents and user walkthroughs.  
• Create example projects to demonstrate that documentation is well-written and easily digestible. 
• Create and revise content for product knowledge bases and other technical publications.  
• Edit, standardize, and revise material prepared by support agents, product managers, designers, engineers, quality assurance specialists, and marketing teams. 
• Assist product and design teams in creating content for in-app messaging and support. 
• Work with other team members throughout the organization to collect feedback and improve our technical publications. 
• Create content that is accurate, comprehensive, concise, understandable, accessible, and trustworthy. 

• BA/BS degree in English, Communications or a related field. 
• 5+ years of technical writing experience in a software development environment. 
• Skilled at making complex concepts and/or technical products easy to understand for a business / non-technical audience.
• Ability to deliver high-quality external documentation with high attention to detail.
• Knowledgeable about software systems and web applications. 
• Experienced with writing and structuring content for knowledge bases/online help. 
• Experienced working with at least one web-based content management system or authoring tool (Zendesk Guide, MadCap Flare, Loopio, etc.).
• Knowledge of current technical writing methods, trends, and technologies, especially knowledgeable about writing for the web and UX best practices. 
• Familiar with web-based programming languages (XML, HTML, CSS, CDL, Javascript, etc.).  
• Excellent verbal and written communication skills.  
• Superior spelling, proofreading, grammar, and editing skills.  
• Detail-oriented, deadline-driven, and well organized.  
• Demonstrates the ability to come up to speed quickly on new projects.  
• Able to work effectively while balancing multiple tasks, independently or in groups.
• Proficient with Microsoft Office tools and image editing software (SnagIt, Screenpresso, etc.).  

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

The expected base salary for this position ranges from $75,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/