Senior Technical Writer - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Technical Writer/Content Writer-Boston

(position is ON Site in downtown boston-no WFH or remote)

We are currently seeking a highly skilled technical writer to join our team. In this position, you will create easy-to-understand user content and product documentation to increase product clarity, performance, and usability. You’ll collaborate with cross-functional teams, including Business area experts, Developers, and various client teams, to create and maintain documentation as required per the various projects.

Duties & Responsibilities:

• Work with internal teams to understand product documentation requirements
• Create strong content that fulfills client and company standards and audience goals
• Analyze current content and make improvements as necessary
• Coordinate with management personnel to ensure accuracy.
• Utilize companies standardized templates for functional requirements document, technical architecture documentation, and user stories
• Develops, produces, and maintains a variety of complex technical and user documentation
• Maintain quality results by using templates; following proposal-writing standards including readability, consistency, and tone.
• Ability to determine project requirements, perform complex writing, copy editing, technical editing and documentation design activities using SDLC processes.
• Experience executing document quality assurance process to tailor documentation aligned with establish documentation standards and meet client expectations
• Proficient in Microsoft Office Suite

Required Education and Other Credentials:

• Certification, formal training, experience or demonstrated competency
• Relevant experience with technical writing, knowledge of implementation across an organization.

Preferred Qualifications:

• Minimum 2 years of Healthcare experience is preferred; OR 3 years of technical/systems experience with implementations using SDLC processes
• Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines with limited supervision
• Must have excellent oral and written communication skills, including the ability to communicate with internal and external parties
• Must demonstrate strong editing & formatting experience with a high degree of attention to quality, details, and correctness

 Other Duties may include:

• Creates content (project documentation, operation plans, maintenance plans, info graphics, web tutorials, web content, presentations, etc.).
• Mentors SMEs to produce better quality responses and do the quality checks.
• Facilitates the ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Responsible for structuring knowledge repository of information, making sure the document libraries are properly organized and documents are stored.
• Organizes documents / table of contents / flow of information, in order to meet requirements and logic convey desired content.
• Performs QA on work of lower levels / editorial corrections.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community.  For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.