Senior Technical Writer, AWS IoT, AWS IoT Documentation - Amazon

Description Are you a technical writer who is passionate about the Internet of Things (IoT) and IoT devices? Do you want to work with an AWS service that builds solutions involving Internet-connected devices, embedded micro-controllers, smart appliances, and the AWS Cloud? The Technical Content Experience (TCX) group, also known as AWS Documentation, is looking for a technical writer to support AWS IoT services. Code: 10027, 10028, 10030 Key job responsibilities - Author and deliver high-quality conceptual, procedural, and API documentation - Develop, negotiate, and drive documentation plans in alignment with product strategy - Gather and analyze customer engagement data to improve content performance - Work with other writers to improve how we write - Identify and drive opportunities to improve process efficiency A day in the life An AWS IoT technical writer works on a team with other writers and contributes to the priorities of the AWS IoT service. You'll focus heavily on the doc lifecycle, creating documentation content plans, writing documentation, working within AWS services to gain domain expertise, and addressing customer feedback. In addition, you will spend time working with designers and product managers on early product and feature designs to improve the customer experience. About the team The Amazon Web Services (AWS) Documentation team writes and provides support for a diverse technical audience, including developers, DevOps professionals, IT professionals, and technical program managers. We innovate, research, learn, and experiment on behalf of our customers. We collaborate with product managers to understand our customers' needs. We partner with software developers to learn how AWS services function, and influence product design and the customer experience. What we do makes a difference to our customers. We work and train together, so that we are always learning from one another. We celebrate and support the career progression of our team members. About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? AWS is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating. This is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture It's our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We continuously raise our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. The AWS Utility Computing (UC) team provides product innovations. We provide foundational services, such as Amazon Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), and release new product innovations. Our documentation sets AWS services and features apart in the industry. The UC organization develops and manages Compute, Database, Storage, the Internet of Things (IoT), Platform, and Productivity Application documentation in AWS. Basic Qualifications - Degree or certification in a relevant technical field or equivalent experience - A minimum of 5 years of experience designing and producing content for a technical audience, such as Software Engineers, System Administrators, or IT professionals - Experience using content publishing tools to write, format, manage, and publish technical content on the web Preferred Qualifications - Strong written and verbal communication skills - Experience working with IoT devices or creating content around IoT topics - Experience working with XML, markdown, or HTML - Familiarity with using and following a style guide - Experience designing, planning, and delivering content that meets the needs of a technical audience - Experience working directly with teams of software engineers Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $96,900/year in our lowest geographic market up to $195,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.