Senior Technical Support Engineer - SaaS - Qlik

What makes us Qlik?

A Gartner® Magic Quadrant™ Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

The Senior Technical Support Engineer – SaaS Role

As part of the Support organization, and our growing team, you will be in a unique position to impact the future direction the company takes. Interacting with all customers worldwide you will have access to a rich user community to help inform your decisions. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving.

Here’s how you’ll be making an impact:

As our Senior Technical Support Engineer - SaaS you will be:

• Engaging on our Community, answering data analytics questions on various technical queries that Qlik customers need help with.
• Actively contributing with creating digital content such as technical articles, videos, best practices and maintaining Qlik knowledge base.
• Collaborating with a wider Global support team to solve customer technical issues and ensure customer adoption
• Replicate and log reported bugs in the defect-tracking system
• Escalate cases to R&D Engineers when required
• Taking responsibility for ensuring customers always receive first-class, timely support
• Participate in customer and Partner events and occasionally visiting customer sites
• Deliver Training, Webinars, expert sessions
• Attend virtual and classroom-based training classes
• Complete certifications for Qlik products
• Complete training for complimentary 3rd party technologies

We’re looking for a teammate with:

• 2+ years minimum experience in a technical support role
• Experience supporting customer on digital channels
• Experience on SaaS environments and cloud-based technologies (Azure, VMware, AWS, …) 
• Database administration, data modelling and relational data structures
• Experience supporting Microsoft Server (settings, security, utilities...) and Client environments.
• Take responsibility for generating a positive customer experience.
• Be open and straightforward when communicating with customers, partners, and other team members
• Challenge the status quo though innovative problem solving
• Be a team player by working collaboratively with other team members and departments
• Bachelor’s degree in Computer Science, Computer Information Systems, Software Engineering or other related field or equivalent work experience
• Qlik product experience a plus but not essential
• Experience and ability with database technologies (RDBMS, SQL, DB2, Teradata, MySQL, PostgreSQL) a real plus, as is Authentication solutions and Information Frameworks
• Experience with APIs, Mobile and ITIL is also a strong plus but not essential
• Machine Learning background is a plus!

The location for this role is:

King of Prussia, PA or Waltham, MA

Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!

More about Qlik and who we are:

Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?

• Genuine career progression pathways and mentoring programs
• Culture of innovation, technology, collaboration, and openness
• Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

The anticipated base salary range for this role is $94,900- 132,480 MAX per year.  Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.

Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.

Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.

If you need assistance applying for a role due to a disability, please submit your request via accessibiltyta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Click here for machine-readable files related to Qlik’s US group health plan offerings that are being made available in response to the US federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.